Reactivate Healthy Account | submitting business verification | Help with correct appeal channel
Hello, the basic help and case logs are not helpful with reactivating my healthy account that was deactivated about 10 years ago, I believe because it needed updated documents. I haven't used the account since, but understand it is policy to only have one seller account.
My Account Health page shows no violations.
1t step | When applying for my business account, the email requesting business docs had an invalid link - after clicking on the link, I would sign in and be taken to my account but no option to upload my docs anywhere. There is also no place to upload my business docs on my seller account page.
2nd Step | I have appealed using the account health drop menu > selling on amazon > reactivate your account > submit appeal / and get help with appeal > attached requested documents to reactive, but my response from Amazon is "this email address is not the correct channel to submit an appeal".
Am I not following the proper procedure?
It seems I am in a loop and scratching my head on next steps. What email address can I use to contact someone to start the process of reactivating my account?
Thanks for your time in advance.
Reactivate Healthy Account | submitting business verification | Help with correct appeal channel
Hello, the basic help and case logs are not helpful with reactivating my healthy account that was deactivated about 10 years ago, I believe because it needed updated documents. I haven't used the account since, but understand it is policy to only have one seller account.
My Account Health page shows no violations.
1t step | When applying for my business account, the email requesting business docs had an invalid link - after clicking on the link, I would sign in and be taken to my account but no option to upload my docs anywhere. There is also no place to upload my business docs on my seller account page.
2nd Step | I have appealed using the account health drop menu > selling on amazon > reactivate your account > submit appeal / and get help with appeal > attached requested documents to reactive, but my response from Amazon is "this email address is not the correct channel to submit an appeal".
Am I not following the proper procedure?
It seems I am in a loop and scratching my head on next steps. What email address can I use to contact someone to start the process of reactivating my account?
Thanks for your time in advance.
4 respuestas
Emet_Amazon
Hello @Seller_pdtm2xWZWM0wA,
Thank you for posting your concerns with your account.
1t step | When applying for my business account, the email requesting business docs had an invalid link - after clicking on the link, I would sign in and be taken to my account but no option to upload my docs anywhere. There is also no place to upload my business docs on my seller account page.
2nd Step | I have appealed using the account health drop menu > selling on amazon > reactivate your account > submit appeal / and get help with appeal > attached requested documents to reactive, but my response from Amazon is "this email address is not the correct channel to submit an appeal".
Due to the nature of these types of issues, I am unable to provide direct support, however I have gathered your situation and information which was passed to the appropriate team to continue researching this on your behalf.
Please continue to monitor your performance notifications for any additional requests or communication.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
