Help Needed from a Community Manager to Escalate a Case Regarding a Missing Shipment Box from an Inbound Shipment
Hello Dear Community Managers;
I hope you are doing well; I have a problem with an FBA inbound shipment with case ID 14623022721 and need help:
I shipped total of 5 boxes (629 items) of merchandise to Canada FC on 11/27/2023 and according to tracking numbers, all of these boxes were delivered promptly.
This shipment already closed on 1/4/2024 with discrepancies of 98 items. And 97 of those out of the 98 missing items from that shipment corresponds to a single box with Box ID: FBA17K4BTKLQU000002 - P1 - B2.
And the most frustrating part is that I do not get the option to reconcile that shipment since it shows "Investigation completed – shipment contents counted and confirmed". I contacted the seller support and provided invoices, but they keep giving me the infamous response of "We have completed an additional check in response to your request. We have no record of receiving the following expected items"
Please help me with locating or reimbursement of these lost items, I already waited patiently over 2 months with hopes of them being found however no luck so far! Value of the lost box is over $3k.
@TaylorR_Amazonyou have helped me numerous times, I hope you are still around to check this issue for me once again, I can't express how I am glad to have you in this forum :)
Thanks a lot.
Help Needed from a Community Manager to Escalate a Case Regarding a Missing Shipment Box from an Inbound Shipment
Hello Dear Community Managers;
I hope you are doing well; I have a problem with an FBA inbound shipment with case ID 14623022721 and need help:
I shipped total of 5 boxes (629 items) of merchandise to Canada FC on 11/27/2023 and according to tracking numbers, all of these boxes were delivered promptly.
This shipment already closed on 1/4/2024 with discrepancies of 98 items. And 97 of those out of the 98 missing items from that shipment corresponds to a single box with Box ID: FBA17K4BTKLQU000002 - P1 - B2.
And the most frustrating part is that I do not get the option to reconcile that shipment since it shows "Investigation completed – shipment contents counted and confirmed". I contacted the seller support and provided invoices, but they keep giving me the infamous response of "We have completed an additional check in response to your request. We have no record of receiving the following expected items"
Please help me with locating or reimbursement of these lost items, I already waited patiently over 2 months with hopes of them being found however no luck so far! Value of the lost box is over $3k.
@TaylorR_Amazonyou have helped me numerous times, I hope you are still around to check this issue for me once again, I can't express how I am glad to have you in this forum :)
Thanks a lot.
17 respuestas
Seller_CW0P5hgbsiqWX
Sorry to say, like the Who Wants to Be A Millionaire Game says, Final Answer. Do you understand what is involved at the FBA centers in relation to employee working conditions.
Employee mistakes are a no wanted factor, so mistakes are not made. An employee mistake can knock a week or more off the average 9 month employment. It has already been looked into and Amazon's finding is now correct. Any future investigation would product the same results.
Seller_Qvkq0XIyYVeNa
https://sellercentral.amazon.com/help/center
Top option: "Inventory lost in FBA warehouse"
Open a case. Supply your invoices + Proof of Delivery for the boxes you sent to to the FBA center. Get reimbursed.
Seller_Cv0oubTqrgsud
I had a FBA shipment of one single box of 3 relatively large items. After the box was delivered, 0 inventory was received. They somehow believed I sent in an empty 20-lb box. Some of the FC employees need a bit more common sense.
Seller_byryJBPFKi3dR
When you go to the contents tab of the closed shipment, you don't see the option to submit the missing units for "research"? At the bottom of the page you can then submit documents, and this automatically opens a case.
Seller_2g3PfsLUnYa1f
"And 97 of those out of the 98 missing items from that shipment corresponds to a single box with Box ID: FBA17K4BTKLQU000002 - P1 - B2"
So, the box was received as 1 single item, hence quantity 1 received (missing units 97). The box was then sent up to be stowed, with 98 items inside. This can happen if there is an ASIN sticker that can be scanned on the outside box and the problem solver (that the receiver sidelines errors to) takes a shortcut to solve it. When this box is picked and packed and sent down the ship line, it will get kicked into problem solve again because it isn't the cubiscan weight the system is expecting. Some lucky person will receive an extra 97 items if THIS problem solver takes a shortcut and over-rides it (again)
I'm not sure if that's particularly useful information to you, but it in my experience this is the situation.
Jameson_Amazon
Hi @Seller_RgSe76dKzk32X,
Thank you so much for reaching out about this and for your patience here!
I'm just coming across this thread and wanted to check in with you, has there been any updates with this inventory since posting?
If you're still experiencing discrepancies with shipment FBA17K4BTKLQ, please let me know and I will get this escalate internally for additional review.
Thanks again,
Jameson
