Unfair A-to-Z cliam
Order#: 701-0171283-7489829
The customer applied a A-to-z claim for【Package didn't arrive】
We quickly replied and provided the delivery information and proof of delivery, please find all the attached files
But , Amazon granted the A-to-z and charged us MXN 480.98. This is not fair, the delivery information and proof of signature can prove that the customer had received the parcel, otherwise there will be no signature on the waybill. It is not fair to sellers and hope Amazon will re-check everything. We hope that Amazon can give the seller justice. Hope the MXN 480.98 can be refunded to the seller. Thank you.
@Ricardo_Amazon
@Sunnie_Amazon
@Jurgen_Amazon
@Lucre_Amzn
@Daryl_Amazon
Unfair A-to-Z cliam
Order#: 701-0171283-7489829
The customer applied a A-to-z claim for【Package didn't arrive】
We quickly replied and provided the delivery information and proof of delivery, please find all the attached files
But , Amazon granted the A-to-z and charged us MXN 480.98. This is not fair, the delivery information and proof of signature can prove that the customer had received the parcel, otherwise there will be no signature on the waybill. It is not fair to sellers and hope Amazon will re-check everything. We hope that Amazon can give the seller justice. Hope the MXN 480.98 can be refunded to the seller. Thank you.
@Ricardo_Amazon
@Sunnie_Amazon
@Jurgen_Amazon
@Lucre_Amzn
@Daryl_Amazon
2 respuestas
Seller_JUnNMXcEbwcEo
@Daryl_Amazon
@Ricardo_Amazon
@Sunnie_Amazon
@Jurgen_Amazon
@Lucre_Amzn
Please help us. Thank you in advance.
JiAlex_Amazon
@Seller_JUnNMXcEbwcEo
Following up on your post. We request second review on your case and just got response they will revert decision, please expect changes in the next 48 hours.
Any assistance, don’t hesitate to reach out to our support channel.
Regards,
JiAlex
