Action required: Account set to inactive due to dormancy
I recently received an email from Amazon stating that my Account set to inactive due to dormancy and I needed to update my credit card information. I updated my credit card information, however my listing in the US says inactive on my Account Information page. However, my listing still says Active on my Manage Inventory page.
There was another listing that was added recently so I received another email from Amazon requesting that I verify my seller information in North America and Australia.
I do not sell in Australia but I did resubmit documentation for North America and I am awaiting a response.
I already verified my seller information twice before (once during initial application and then again a few months later) so I'm not sure why I need to verify again. Has anyone else experienced this issue? I am relatively new to selling on Amazon wasn't sure if this was a common experience. My account health is good and there hasn't been any other issues. What do I need to do to get my US listing back up?
Action required: Account set to inactive due to dormancy
I recently received an email from Amazon stating that my Account set to inactive due to dormancy and I needed to update my credit card information. I updated my credit card information, however my listing in the US says inactive on my Account Information page. However, my listing still says Active on my Manage Inventory page.
There was another listing that was added recently so I received another email from Amazon requesting that I verify my seller information in North America and Australia.
I do not sell in Australia but I did resubmit documentation for North America and I am awaiting a response.
I already verified my seller information twice before (once during initial application and then again a few months later) so I'm not sure why I need to verify again. Has anyone else experienced this issue? I am relatively new to selling on Amazon wasn't sure if this was a common experience. My account health is good and there hasn't been any other issues. What do I need to do to get my US listing back up?
2 respuestas
Seller_cNwPCyJT5WqIt
Can't be of help here-but going through the EXACT same thing.
Did you get this figured out?
Emet_Amazon
Hello @Seller_5EINFi5Szoyym,
Thank you for posting your concerns with your US account showing as inactive.
I recently received an email from Amazon stating that my Account set to inactive due to dormancy and I needed to update my credit card information. I updated my credit card information, however my listing in the US says inactive on my Account Information page. However, my listing still says Active on my Manage Inventory page.
There was another listing that was added recently so I received another email from Amazon requesting that I verify my seller information in North America and Australia.
I do not sell in Australia but I did resubmit documentation for North America and I am awaiting a response.
I wanted to follow up on your concerns, and if you received a response on your provided information, or if you needed additional guidance on next steps? If you still need support, please provide any related case ID or additional information so we can look further into your specific situation.
Additionally @Seller_cNwPCyJT5WqIt, If you are also still experiencing issues in inactivity, please create your own thread and provide related information as requested here so myself or other community managers can follow up with you there.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
