USPS recycling and reusing tracking numbers
Not sure if it's just my luck but for 2 orders, seems USPS labels purchased through Amazon have been recycled for items (not mine) that were delivered some time ago in the recent past. Going to assume I'm out of luck on getting a refund because they show as delivered by USPS.
Happy Monday... :(
USPS recycling and reusing tracking numbers
Not sure if it's just my luck but for 2 orders, seems USPS labels purchased through Amazon have been recycled for items (not mine) that were delivered some time ago in the recent past. Going to assume I'm out of luck on getting a refund because they show as delivered by USPS.
Happy Monday... :(
223 respuestas
Seller_yTvB1MM47QXh1
As of today, I keep getting more and more buyers complaining about this USPS tracking glitch. I contacted the USPS and they said it was Amazon's fault. I opened a case with Amazon support and they couldn't figure out what's happening so they escalated the ticket till further notice. Recently is not just tracking numbers from 2-3 months ago, but new tracking numbers from this week that shows packages are being delivered to different states and cities. ???
KJ_Amazon
@Seller_yTvB1MM47QXh1 @Seller_HFm577Sm5c5LG @Seller_QMIvrSsdBmeXx @Seller_yTvB1MM47QXh1 @Seller_mP8cPFNXOoySV and all other sellers facing this issue:
I am continuing to work and share your updates with our partner teams, and they are working now to investigate the full scope of the issue. Please note It is not necessary to post additional examples here from Wednesday shipments or earlier.
- Are any sellers still seeing this issue with shipping labels purchased yesterday or today? Some sellers reported seeing labels/tracking working as expected, but please let me know if you are still seeing issues.
- Buy Shipping protections will not be affected by this issue. I have shared the examples provided by sellers of A-to-Z Claim decisions affected by the issue, and the teams are working to prevent larger issues.
- I have specifically shared feedback with our partner teams regarding buyer contacts and messaging and am working on that issue. The team is aware of the difficulties sellers are facing.
KJ_Amazon
Seller_tGPuBX6uaCqdz
We are having the same issues. Lots of angry customers. Our local Postmaster told us the systems are behind in updating recycled tracking information. Sadly, I’m certain angry customers are not going to believe this and ding my account with negative feedback
Seller_4HsL3GZbyDLea
The good new is that all of our On Time Delivery rates should be going up? After all we delivered all these packages BEFORE the customers even knew that the were going to buy the item/s.
Seller_swlSOpZJs9wlz
We just had to reply to 11 customers today because of this same issue.
Seller_dLxYHTa4QXRwM
Amazon and USPS need to take immediate action and issue a large-scale announcement to all customers regarding this glitch, as it is spiraling out of control. We cannot keep responding to every single customer—many of whom do not understand the issue and are demanding refunds.
To all Amazon moderators here: Stop telling us to create a case for every individual order and provide a case number. A little common sense—requiring just a single brain cell—would go a long way instead of copy-pasting the same responses. At the very least, apply some toddler-level logical thinking in the seller forum. We’re already sick of the useless "seller NO support" responses, so at least spare us that nonsense here.
We all know you fully understand the situation but are choosing to play d* mb, likely per Amazon’s instructions—only adding to our frustration.
@Nano_Amazon
@Dominic_Amazon
@Cade_Amazon
@Jameson_Amazon
@Manny_Amazon
@Micah_Amazon
@Danny_Amazon
@Cooper_Amazon
Seller_EkbLZUYSpmJEy
We have one where the tracking shows this on USPS
*********
And it show this on the order detail page ...
*********
There must be two packages with the same packages with the same tracking number as the tracking shows scans in CA and then MO and then CA and the MO. This was a recycled number.
********
Just received email from customer who wants a refund on a customized item.
Order ID: # 113-2545915-3856229
02/25/2025 USPS# 9300120111412392162097
We are going to refer the customer to Amazon for A to Z as an INR since we shipped on time ... have AHT and SSA enabled ... and used Amazon Buy Shipping.
@KJ_Amazon this is just the first one ... we expect more.
Seller_gatjkdfPmzT4O
Having this problem too. Just realized the tracking number second and third 4 digits have changed on my latest labels. The formatting for under 1lb USPS Ground Advantage from 9300 1201 1141 to 9300 1105 7101. I don't think this has effected Over 1lb or other USPS services.
For me, the issue seems to have started on labels being processed from Monday February 24 until Wednesday February 26. When I track through the order pages, it doesn't show any cities, but the timeline seems to be correct as far as dates and delivery, but when searching on USPS web site, the information is completely incorrect.
It is also definitely an Amazon only issue because I processed one shipment this week for USPS Ground under 1lb using ShipStation and that label does not have an issue. Again, no wonder the numbers of the 4 digits in the second and third sections changed.
KJ_Amazon
To all Amazon moderators here: Stop telling us to create a case for every individual order and provide a case number. A little common sense—requiring just a single brain cell—would go a long way instead of copy-pasting the same responses. At the very least, apply some toddler-level logical thinking in the seller forum. We’re already sick of the useless "seller NO support" responses, so at least spare us that nonsense here.
Earlier today I shared an update that this is a systemwide issue affecting many shipments, and I am continuing to work with our partner teams and will provide updates. You do not need to file cases on an order-level basis. However, you may want to keep track of your affected orders for future reference.
Seller_ZDUFw1qRNIbgB
we're having the same issue, these tracking numbers were just used less than a month ago, this is not normal...
KJ_Amazon
@Seller_35YCctDNERucc @Seller_4HsL3GZbyDLea @Seller_QZRSvQ3mg7EmY @Seller_UAZKffA7vpwUC @Seller_eeISmiT6yvBYG @Seller_pAqkHLGGFCun1 and all other sellers asking about this issue:
News and Announcements: USPS issue with invalid or used shipping labels
A post about the USPS tracking number issue has been added to the News and Announcement category. Please review that information, and add any of your questions or comments. We will share your feedback with our partner teams, and post replies or updates as needed.
KJ_Amazon
