I received the email below on 07/15/2023 from Amazon Disbursement Team:

Hello Seller,

Your account is currently in the funds appeal period. To make a final decision on your funds disbursement, we need to verify information related to your identity and the authenticity of your supply chain.

How do I verify my identity?

In order to verify your identity and supply chain, you need to complete virtual identity verification over a video call.

How do I sign-up for virtual identity verification?

Our verification team will contact you within 72 hours of this notification with instructions on how to schedule your identity verification.

What happens if I do not sign-up for virtual identity verification?

If you do not sign-up for virtual identity verification or if your verification is not successful, some or all of your funds may be withheld.

We’re here to help.

If you have questions about information shared above, please contact disbursement-appeals

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it is almost 3 weeks, I have not received video verification link neither on Performance Notification nor in email.

I tried many time to concerned department by sending emails but have not received response, how should I resolved my case.