BuyBox Gone
I've had an issue with a fraudulent claim for a while, and another claim was opened which raised my ODR to 2.38%. Due to the goodwill I've demonstrated on that claim, the impact of that was removed and my ODR fell back to 1.15%. It's such a low defect rate which won't even put my account at risk, and prior to the ODR rising up to 2.38%, I had all my BuyBoxes. They were naturally gone when my ODR was up to 2.38%, but now that it's back to 1.15% they should be back but they're not. The common excuse that it has to be below 1% doesn't apply, as I had all my BuyBoxes for weeks when it was 1.15% but they're gone now. At any rate, it's unfair for such a low ODR to disqualify me from having a BuyBox, especially that the claim in question is based on nothing but falsehood. Even if that fraud gets to keep my money (which seems to be the case), I should not be punished based on a claim built on lies. Please give me my BuyBoxes back.
BuyBox Gone
I've had an issue with a fraudulent claim for a while, and another claim was opened which raised my ODR to 2.38%. Due to the goodwill I've demonstrated on that claim, the impact of that was removed and my ODR fell back to 1.15%. It's such a low defect rate which won't even put my account at risk, and prior to the ODR rising up to 2.38%, I had all my BuyBoxes. They were naturally gone when my ODR was up to 2.38%, but now that it's back to 1.15% they should be back but they're not. The common excuse that it has to be below 1% doesn't apply, as I had all my BuyBoxes for weeks when it was 1.15% but they're gone now. At any rate, it's unfair for such a low ODR to disqualify me from having a BuyBox, especially that the claim in question is based on nothing but falsehood. Even if that fraud gets to keep my money (which seems to be the case), I should not be punished based on a claim built on lies. Please give me my BuyBoxes back.
8 respuestas
Seller_7LrAV0m5llaI7
Anything above 1% puts your account at risk, and when you had over 2%, you had over DOUBLE (200%) MORE defective orders than Amazon allows from their sellers.
Seller_32zPrsCFyoNTc
@Lucre_Amznplease have a look, I've noticed that you've solved another user's query about fraudulent A-Z claims.
Jurgen_Amazon
Hello @All_E ,
Thank you for contacting Amazon forums.
I see your forum has two different topics, the first one is about Featured Offered (former buy box) and the second one related to a fraudulent claim.
In regard to Featured Offered, our teams and Seller Support teams do not have influence to change how the Featured offer (buy box) is selected nor do we have additional insights on why you are not winning it.
Having a healthy account or good performance, offering the lowest price, being the only Seller, or even being the brand owner, does not guarantee you will win the Buy Box (or Featured Offer).
There are many factors that make up the buy box eligibility. Amazon does not guarantee the Featured Offer to any seller and the algorithm is confidential and proprietary.
To avoid such concerns, it would be advisable to review Amazon's recommendations/best practices, and ensure these are employed in day-to-day operations.
Refer to the Help Page: Featured Offer for further details.
On the other hand, if you consider you have a fraudulent AtoZ Claim, you need to appeal it. If the outcome of the appeal is not what you expected, you can share in this post the order ID, and we will be more than glad to review it.
Jurgen
