Not able to login to previous seller account
I have a US Amazon seller account for almost 10 years. It is called Beauty*Style. During Covid my EU account was suspended, as it was hacked. US account resulted in a suspension as a linked account. The EU account Forever*Young is already reinstated, but when I logged into my US Amazon account, the seller account Beauty*Style was no longer there and I was asked to create a seller account. This is how I created by mistake the seller account Beauty*In*Style - with same email address as Beauty*style and on same buyer account, thinking mistakenly, that I am recreating my old seller account Beauty*Style.
Amazon suspended my Seller account Beauty*In*Style as it is linked to Beauty*Style..... this is when I realized that I actually created a new seller account.... Now Amazon Appeal team wants me to appeal Beauty*Style - but I have no access to it, as it is under same email address as Beauty*In*Style. I receive same templates from the Appeal team, that I need to appeal first account, without any help of restoring it. I tried to "not able to login" help, and receive the answer, that account is suspended and case is closed.
I really need help someone from Amazon to look into it, as I am in a catch 22 situation.
Thank you!
Not able to login to previous seller account
I have a US Amazon seller account for almost 10 years. It is called Beauty*Style. During Covid my EU account was suspended, as it was hacked. US account resulted in a suspension as a linked account. The EU account Forever*Young is already reinstated, but when I logged into my US Amazon account, the seller account Beauty*Style was no longer there and I was asked to create a seller account. This is how I created by mistake the seller account Beauty*In*Style - with same email address as Beauty*style and on same buyer account, thinking mistakenly, that I am recreating my old seller account Beauty*Style.
Amazon suspended my Seller account Beauty*In*Style as it is linked to Beauty*Style..... this is when I realized that I actually created a new seller account.... Now Amazon Appeal team wants me to appeal Beauty*Style - but I have no access to it, as it is under same email address as Beauty*In*Style. I receive same templates from the Appeal team, that I need to appeal first account, without any help of restoring it. I tried to "not able to login" help, and receive the answer, that account is suspended and case is closed.
I really need help someone from Amazon to look into it, as I am in a catch 22 situation.
Thank you!
8 respuestas
Atlas_Amazon
Hello @Seller_yAFsWiV9T9zwu
Thank you for the information provided regarding the issues you have been having with the previous account you had. As communicated, this situation would require the original account to be restored to an active status for your current account issues to be resolved. If you are having difficulty in accessing the original account, then we would recommend contacting our login support at 888-280-4331.
You can attempt to try to provide the information that they would have been looking for on the original account on the current one, but we cannot guarantee that this will result in a resolution as it was not submitted on the original account.
We would advise on sharing any other messaging or case details you have on this situation so that we may further review the situation.
Best,
Atlas
