My account deactivated due to inventory issue 5 months ago but Amazon keeps me charging fees every month and form last two months due to shortage of funds Amazon has locked my account to update charge method .
My account deactivated due to inventory issue 5 months ago but Amazon keeps me charging fees every month and form last two months due to shortage of funds Amazon has locked my account asking update charge method . Now i am not even able to submit an appeal or submit any document .please advice how can i reactivate my account and get a wavier of fees for previous months as due to deactivation i was unable to use any Amazon services .
My account deactivated due to inventory issue 5 months ago but Amazon keeps me charging fees every month and form last two months due to shortage of funds Amazon has locked my account to update charge method .
My account deactivated due to inventory issue 5 months ago but Amazon keeps me charging fees every month and form last two months due to shortage of funds Amazon has locked my account asking update charge method . Now i am not even able to submit an appeal or submit any document .please advice how can i reactivate my account and get a wavier of fees for previous months as due to deactivation i was unable to use any Amazon services .
1 respuesta
Atlas_Amazon
Hello @Seller_Rsqwz5UzPkoDA
Thank you for the information provided regarding the recent issues that have occurred on the account. I know navigating the account and deactivation can be complex with minimal access, so I do want to provide insight to you on how you will want to move forward.
When the charge method you have on the account is no longer valid for you to use, the access to the account will become limited until you are able to update the information to a valid card. Have you been able to take this step as of yet? Do you have another card that you would be able to add to the account?
To proceed in addressing the issue, you will need to resolve the concerns with the charge method. Once the access has been restored, you should be able to navigate towards the account health page to provide the requested information. Would you be able to expand on the inventory issues that our team had that caused the disruption? What have you attempted to provide as of now to explain the situation?
As for any fees that have been accrued, we will not be able to guarantee that this will be refunded or waived. I would advise on contacting our disbursement team to get more information on the funds in the account and if they can be disbursed to you at this time. They may request more details to be provided as they have to conduct their own investigation, so I would advise on providing whatever is requested from them.
If you have any other details or information you would like to share, please refer back to this thread so our team may continue to assist.
Best,
Atlas
