Refund Issuer: Customer Service
Refund reason is general adjustment.
The order placed in Feb 2, 2023.
The customer has not communicated with me, and he never returned the item.
When i file a SAFE-T claim, amazon shows that:
This order is not eligible for SAFE-T claim. Only Seller Fulfilled Prime orders, MFN Prepaid Return Label orders, Easy Ship orders and VAS orders, are eligible for SAFE-T claims. Please refer to Amazon SAFE-T Claim Policy for more details
I don't know why the order can be refunded by customer service so easily, and i can do nothing.
Someone meets the same issue?
Refund Issuer: Customer Service
Refund reason is general adjustment.
The order placed in Feb 2, 2023.
The customer has not communicated with me, and he never returned the item.
When i file a SAFE-T claim, amazon shows that:
This order is not eligible for SAFE-T claim. Only Seller Fulfilled Prime orders, MFN Prepaid Return Label orders, Easy Ship orders and VAS orders, are eligible for SAFE-T claims. Please refer to Amazon SAFE-T Claim Policy for more details
I don't know why the order can be refunded by customer service so easily, and i can do nothing.
Someone meets the same issue?
8 respuestas
Seller_7ksAtfeKUR48g
The order has been delivered to the buyer and someone has signed for it.
The buyer is a business customer.
Tiff_Amazon
Hello @Seller_7ksAtfeKUR48g:
Tiff here from Amazon. I wanted to check in with you regarding this topic. Have you made any progress on this since you posted the discussion topic?
I did some research and saw that you opened a seller support case (ID 13147654291) that appears to be related to this order. Is that correct?
I noticed that the team mentioned two resources in the support chat:
- A suggestion to contact the CSBA team
- A suggestion to file a SAFE-T Claim
Based on what you described above, I can see you already tried to file the SAFE-T Claim. Since you were unable to move forward with the claim, I am going to recommend that you review and try the next steps below.
First, it sounds like you may be enrolled in the Customer Service by Amazon program. Please review the CSBA program details - CSBA uses the standard Amazon return policies to handle customer returns. Out of country sellers are required to follow the Customer returns for international sales when addressing returns and refunds. When Amazon issues a refund to a customer and you think that you should not be held financially responsible for the charge, you may file a claim for reimbursement via the Seller Assurance for E-commerce Transactions (SAFE-T). Amazon may reimburse you, if your claim meets the criteria in the Customer Service by Amazon refund reimbursement policy.
Second, review the Customer Service by Amazon refund reimbursement policy and determine if your order may be eligible based on the criteria.
Finally, if you are still having issues and believe you need additional assistance, you can contact CSBA via csba-ustous@amazon.com (US-based sellers) or csba-cn2us@amazon.com (China-based sellers).
Let me know if you make any progress or if you still need assistance after these steps.
Thank you!
