My Funds Are Being Held, I Cannot Create an MCF Order.
I received a Section 3 violation warning. Then, my identity verification was completed by joining the live meeting. I sent the requested documents and information to "inbound-appeals@amazon.com" as instructed. However, I did not receive any response. I last contacted support with the case number "16331203581". but before this meeting, I also met with the case numbers,
16319389801, 16266904501, 16152401451,
16082088751, 16070246781, 16060335861, 16035988671, 16028124571, 16022040991, 16004022861, 15994438741, 15987066101, 15971781651, 15971635261
in order from newest to oldest.
I can't get any response and my funds are constantly showing as "0". I can't create an MCF Order. I'm losing more and more every day. I can't provide product supply. There are no warnings on my account health or performance notification page. My account health score is "252". I don't know what to do. Can you help me?
My Funds Are Being Held, I Cannot Create an MCF Order.
I received a Section 3 violation warning. Then, my identity verification was completed by joining the live meeting. I sent the requested documents and information to "inbound-appeals@amazon.com" as instructed. However, I did not receive any response. I last contacted support with the case number "16331203581". but before this meeting, I also met with the case numbers,
16319389801, 16266904501, 16152401451,
16082088751, 16070246781, 16060335861, 16035988671, 16028124571, 16022040991, 16004022861, 15994438741, 15987066101, 15971781651, 15971635261
in order from newest to oldest.
I can't get any response and my funds are constantly showing as "0". I can't create an MCF Order. I'm losing more and more every day. I can't provide product supply. There are no warnings on my account health or performance notification page. My account health score is "252". I don't know what to do. Can you help me?
9 respuestas
Seller_4zBzdtgCyS9EI
During that interview, did they ask where you purchase your inventory and/or for invoices?
If so, did you provide invoices that meet their sourcing requirements? From brand approved, B2B only, wholesale distributors?
Emet_Amazon
Hello @Seller_MuqmJkV0nEyox,
Thank you for posting your concerns with your account.
I received a Section 3 violation warning. Then, my identity verification was completed by joining the live meeting. I sent the requested documents and information to "inbound-appeals@amazon.com" as instructed. However, I did not receive any response. I last contacted support with the case number "16331203581". but before this meeting, I also met with the case numbers,
16319389801, 16266904501, 16152401451,
16082088751, 16070246781, 16060335861, 16035988671, 16028124571, 16022040991, 16004022861, 15994438741, 15987066101, 15971781651, 15971635261
in order from newest to oldest.
I can't get any response and my funds are constantly showing as "0". I can't create an MCF Order. I'm losing more and more every day. I can't provide product supply. There are no warnings on my account health or performance notification page. My account health score is "252". I don't know what to do. Can you help me?
Due to the nature of this being an account review related to section 3, your funds will remain held until the issue surrounding your inventory and supply chain has been resolved. This will also apply to the creation of any MCF orders, this should have been in the original notice you received.
Yes, they asked, I provided the invoices. I provided images and links showing that the products I purchased were authorized sellers, and that the products were the brand I purchased from, in the authorized sellers section of the official websites of the product brands. I also sent bills of lading and related documents showing how I delivered the products to the Amazon warehouse.
You advised on providing invoices, but that you sourced from the "official website" which implies a retail purchase. This is not a valid supplier as these purchases are intended for the end consumer and does not grant authorization to sell their products. All sourcing documentation will need to 100% meet our responsible sourcing requirements.
Can you post your original deactivation notice here so I can look further into the situation and understand what else may have been requested to resolve your situation. Some situations may require the submission of a letter of authorization issued by the brand or rights owner confirming you are authorized by them.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.