Amazon DELETED my seller central EMAIL and PHONE NUMBER, I cannot login to my seller central account
Amazon DELETED my seller central EMAIL and PHONE NUMBER on my sellers account, I cannot login to my seller central account, and I cannot get anyone to help me FIX (add my email and phone number back to my selling account). This happened since June 18,2023 and all communications I've sent to Amazon never gets me to someone who can help me. I would think Amazon was there to assist the sellers especially when they have made the error. I NEED to get my store back. My store is STILL ACTIVE because I had hundreds of inventory in FBA. However I cannot login to seller central to get a call back, and because I cannot access my seller central, I cannot list FBM nor sell.
Amazon DELETED my seller central EMAIL and PHONE NUMBER, I cannot login to my seller central account
Amazon DELETED my seller central EMAIL and PHONE NUMBER on my sellers account, I cannot login to my seller central account, and I cannot get anyone to help me FIX (add my email and phone number back to my selling account). This happened since June 18,2023 and all communications I've sent to Amazon never gets me to someone who can help me. I would think Amazon was there to assist the sellers especially when they have made the error. I NEED to get my store back. My store is STILL ACTIVE because I had hundreds of inventory in FBA. However I cannot login to seller central to get a call back, and because I cannot access my seller central, I cannot list FBM nor sell.
10 respuestas
Seller_LImVvUWeyiCfQ
Why would Amazon have deleted your email and phone number from your account? Did you by chance close your associated buyer account?
If you can't log in to your seller account, how are you posting here?
Seller_rI7BZIczK8iAC
No, Amazon can NOT - technically - delete your email and phone number. They cannot modify anything in our seller accounts.
With following form you can contact the technical support. BUT - IF, only IF, this account doesn't belong to you and you want to take over someone else's seller account, the AI will recognize it of course and you are finished with Amazon.
https://sellercentral.amazon.com/gp/help/contact.html?
You are welcome.
Quincy_Amazon
Hello @Seller_4WJcOuXtf9KDn
Thank you for posting your inquiry to the Forums.
I understand that you are unable to access your seller account.
For clarification, are you posting to the Forums using a different account or are you able to post using the account that you are experiencing the concern? In this case, I would suggest reaching out to our Customer Service team to resolve any issues to the buyer account connected to your seller account. You can reach customer service using the following steps:
- Navigate to Amazon.com
- At the bottom of the page, click on Help under the Let Us Help You section
- On the Amazon Customer Service page., Something Else
- Click I Need More Help and this will open a new window to connect you to a specialist
Regards,
Quincy_Amazon
