Amazon removed my product detail page
Amazon has removed the detail page for one of my product, saying that we are making a disease claim, which is prohibited by FDA. The product includes ingredients that have anti-inflammatory properties and we have stated that also on the packaging, but reading from FDA's official sites, it seems that one is not allowed to make inflammation claims when it comes to supplements curing a disease (e.g. product will decrease inflammation in joints, which is a symptom for a disease such as rheumatoid arthritis). Our product is a simple topical cream.. Is it possible that Amazon's algorithm has mistakenly flagged the keyword "inflammation" on my listing and is considering it to be a supplement (in which case such a claim is prohibited)?
Trying to explain this to seller support seems very difficult and they have already stated that "The prohibited claim(s) are present on the product label. As a result, there is no path to reinstatement."
Amazon removed my product detail page
Amazon has removed the detail page for one of my product, saying that we are making a disease claim, which is prohibited by FDA. The product includes ingredients that have anti-inflammatory properties and we have stated that also on the packaging, but reading from FDA's official sites, it seems that one is not allowed to make inflammation claims when it comes to supplements curing a disease (e.g. product will decrease inflammation in joints, which is a symptom for a disease such as rheumatoid arthritis). Our product is a simple topical cream.. Is it possible that Amazon's algorithm has mistakenly flagged the keyword "inflammation" on my listing and is considering it to be a supplement (in which case such a claim is prohibited)?
Trying to explain this to seller support seems very difficult and they have already stated that "The prohibited claim(s) are present on the product label. As a result, there is no path to reinstatement."
4 respuestas
Seller_Hi7wbO2Kbo6bl
Your logic is flawed.
You seem to think that if the product is not a supplement, then disease claims are allowed.
Not so.
Seller_nRFmxiQg4EGrw
You can't make medical claims unless it is a licensed drug. Doesn't matter if you call it a 'supplement", or "topical cream" or "Voodoo Amulet". Unless there is FDA approval, you can't make medical claims.
If you state this on your package, not only can you not sell it on Amazon, you cannot legally sell it ANYWHERE in the US market; likely not in other markets either.
Seller_pPJq5hFWVCV7P
To resolve the issue and keep your listing active on Amazon, remove any disease-related terms from your copy, alt-text, and backend keywords.
Avoid using words like "Inflammation" or "Anti-Inflammatory." If these words are on your packaging, remove them and then repackage all inventory to be in compliance.
Take immediate action for other similar products if applicable.
As a temporary solution (which I've seen some do akin to speeding using a radar detector but it still violates Amazon's policy - so it's not a permanent solution) and only applies to products not already restricted,
Redo the packaging to hide the banned words that Amazon can see online while you make the necessary changes. But do it quickly which also means doing FBM and getting all restricted ASINS out of FBA (if applicable) until your in compliance.
This way, your listing remains live, giving you time to correct the issues. However, remember that ultimately, all diseased words in your copy, SEO (except PPC), and packaging must be removed to continue selling on Amazon.
Best of luck with your actions to comply with Amazon's guidelines.
Rose_Amazon
Hi @BERRICHI_,
Thanks for the post. Looks like the sellers on this thread are providing good nuggets of advice. Did any of the guidance help?
If not, can you share the case id that you opened with Seller Support.
Thanks in advance.
Rose_Amazon
