Invoiced orders (Orders are pending buyer payment)
I've been selling on Amazon since 2009 and this is the first time I have experienced this. Amazon is witholding two payments totalling $94.17. The reason is the customers are business customers and Amazon is waiting until they pay their invoice before they send me the money. According to Amazon this can take 30 to 45 days.
Now I of course have sent the merchandise weeks ago. What happens if the business customers decide not to pay their invoices? Does Amazon make good on their default or am I SOL?
Invoiced orders (Orders are pending buyer payment)
I've been selling on Amazon since 2009 and this is the first time I have experienced this. Amazon is witholding two payments totalling $94.17. The reason is the customers are business customers and Amazon is waiting until they pay their invoice before they send me the money. According to Amazon this can take 30 to 45 days.
Now I of course have sent the merchandise weeks ago. What happens if the business customers decide not to pay their invoices? Does Amazon make good on their default or am I SOL?
1 respuesta
Daryl_Amazon
Hi @Seller_7X7H0QEms8as9,
I understand your concern regarding the pending payments for orders invoiced to business customers. It's a frustrating situation when you've already shipped the merchandise and are waiting for the payments to come through.
Amazon's policy for business customer orders is to hold the payment until the invoiced amount is paid by the business buyer. This process can take up to 45 days, as you mentioned. While this delay can be inconvenient for sellers, it's a standard practice for Amazon's business-to-business transactions.
Regarding your question about what happens if the business customers decide not to pay their invoices, Amazon has a policy in place to protect sellers. According to their help page on Unpaid Invoices for Business Orders, if a business buyer fails to pay their invoice within the specified time frame, Amazon will reimburse you for the unpaid order amount.
To quote the relevant section from the help page:
"If the buyer does not pay the invoice within the specified time frame, Amazon will reimburse you for the unpaid order amount. This reimbursement will be included in your next available disbursement."
So, while the wait for payment can be frustrating, you can rest assured that Amazon will make good on the unpaid invoices if the business buyers default.
I hope this information helps alleviate your concerns. If you have any further questions or need additional assistance, please feel free to reach out to Amazon Seller Support or consult the relevant help pages for more details.
Daryl
