Image Copyright Infringement Appeal
Last week we're hit with Copyright Infringement product non-compliance. We have submitted an appeal, and it has been waiting Amazon decision for days. We opened Amazon case for this issue, Case ID: 15118747461
Amazon support mentions it's waiting internal team approval, they do not have any information on it. When we applied appeal, we were told up to 3 days. It has been way more than that. We're hit with 3 other product infringement case on same ASIN, and same category. We're currently waiting on Amazon's response to one of them to take further actions accordingly.
Could a mod please look into this matter, why is internal team not reaching resolution, why is Amazon Support not able to communicate between us and the internal team. This process should be more simplified and transparent, hope we can receive feedback on it.
@Glenn_Amazon @Jim_Amazon @Dougal_Amazon @Quincy_Amazon @Steve_Amazon @Rose_Amazon@Troy_Amazon @CR_Amazon @SEAmod @KJ_Amazon @Jameson_Amazon @Michelle_Amazon @Danny_Amazon@Atlas_Amazon@TaylorR_Amazon
Image Copyright Infringement Appeal
Last week we're hit with Copyright Infringement product non-compliance. We have submitted an appeal, and it has been waiting Amazon decision for days. We opened Amazon case for this issue, Case ID: 15118747461
Amazon support mentions it's waiting internal team approval, they do not have any information on it. When we applied appeal, we were told up to 3 days. It has been way more than that. We're hit with 3 other product infringement case on same ASIN, and same category. We're currently waiting on Amazon's response to one of them to take further actions accordingly.
Could a mod please look into this matter, why is internal team not reaching resolution, why is Amazon Support not able to communicate between us and the internal team. This process should be more simplified and transparent, hope we can receive feedback on it.
@Glenn_Amazon @Jim_Amazon @Dougal_Amazon @Quincy_Amazon @Steve_Amazon @Rose_Amazon@Troy_Amazon @CR_Amazon @SEAmod @KJ_Amazon @Jameson_Amazon @Michelle_Amazon @Danny_Amazon@Atlas_Amazon@TaylorR_Amazon
11 respuestas
Troy_Amazon
Hi @Seller_11OSEBUHQVy8a,
Thank you for your post. I understand you are dealing with a copyright issue.
I understand you have a submission currently under review. Please be aware that we cannot guarantee a time frame for the completion of this review. The three days was given as a guideline but may take longer.
If you are submitting from the US marketplace, you will need to either request a retraction from the rights owner, or send in a DMCA. Once a DMCA has been submitted, the rights owner will have up to ten business days to respond to the document. If you are submitting documentation outside of the US marketplace, we would still need to allow the review team to complete their investigation prior to taking further action.
While going through this process, please monitor both your Account Health and Performance Notification pages for further updates as they become available.
Please feel free to reach out with any further questions or account updates, and we will assist you as best we can.
Regards,
Troy
LeviDylan_Amazon
Hello @Seller_11OSEBUHQVy8a,
Thank you for providing further information for us to review.
I would like to ask a few follow-up questions so that I can assist you the best. Which day did you receive the violation? From there, which day did you submit the DMCA counter-notice? Please note: the exact day you submit the counter-notice may not be the day it was accepted to be processed. If you have not received a follow up notification about the counter-notice specifically, the process has not been completed as of yet.
If you have submitted the counter-notice on April 10th-12 business days has passed since then (excluding the 10th), and you would have to wait the few additional business days for the process to be completed.
I suggest to monitor your notifications for the follow-up information regarding this and please feel free to update this thread once you receive a resolution or if you have any further questions. The Forums community and I are here to support you.
Wishing you the best,
LeviDylan
