Our product has been stolen from Amazon FC and is being sold on Amazon. Amazon refuses to investigate the issue.
I'm wondering how many other sellers are dealing with this same issue, and have found a resolution.
We had goods delivered to Amazon on August 2nd, about 40% of those goods became immediately available for sale, while the rest have been in "Receiving". We have been trying to start a reconciliation case for about 1.5 months, as 60% of our goods are still in "Receiving", and cannot be sold. Amazon continues to push our investigation date, preventing us from finding out what happened to our goods. Meanwhile the shipment has been closed, showing discrepancy in the goods. Amazon still pushes the investigation date, despite them admitting that there are discrepancies in the shipment.
Meanwhile we are almost out of inventory, and cannot purchase new inventory to replace it. We have almost 120K worth of goods that Amazon refuses to investigate. We get the same canned response from support, and so far no support has been helpful in this case.
Add to injury, a random seller has appeared that is selling our same branded product and dropping the price every day ON AMAZON. We have never sold this item wholesale or in bulk. It appears the goods have been stolen from the FC, and are being sold on Amazon now by another person that stole the goods.
It's really hard to trust Amazon when it treats its sellers this way.
Our product has been stolen from Amazon FC and is being sold on Amazon. Amazon refuses to investigate the issue.
I'm wondering how many other sellers are dealing with this same issue, and have found a resolution.
We had goods delivered to Amazon on August 2nd, about 40% of those goods became immediately available for sale, while the rest have been in "Receiving". We have been trying to start a reconciliation case for about 1.5 months, as 60% of our goods are still in "Receiving", and cannot be sold. Amazon continues to push our investigation date, preventing us from finding out what happened to our goods. Meanwhile the shipment has been closed, showing discrepancy in the goods. Amazon still pushes the investigation date, despite them admitting that there are discrepancies in the shipment.
Meanwhile we are almost out of inventory, and cannot purchase new inventory to replace it. We have almost 120K worth of goods that Amazon refuses to investigate. We get the same canned response from support, and so far no support has been helpful in this case.
Add to injury, a random seller has appeared that is selling our same branded product and dropping the price every day ON AMAZON. We have never sold this item wholesale or in bulk. It appears the goods have been stolen from the FC, and are being sold on Amazon now by another person that stole the goods.
It's really hard to trust Amazon when it treats its sellers this way.
Seller_9BrmKYHI5SWcM
Still no reply from support on this matter. Amazon has finally allowed us to start the investigation, but we have now multiple other sellers that are selling this product a much lower prices, winning the buy box, and further adding injury to our inventory that we do have, which we cannot sell because the stolen goods are being sold at rock bottom prices by the thieves.
Add to this, Amazon reconciliation policy dictates that they take into account my product price, as well as other sellers pricing to determine the refund amount . So this means that amazon loses goods, stolen goods get resold on amazon for lower prices, and then amazon says " we refund you for less because someone else is selling this for cheaper". It's mind boggling that we are experiencing this situation, and Amazon forum support clearly does not care.
38 respuestas
Seller_OvL8C4BJWiuS9
Where did you source from? Could they have source from the same place?
Seller_aNsixtdBpnLRG
@Danny_Amazon @Emet_Amazon @Atlas_Amazon @Michelle_Amazon
maybe one of these folks will reply
Seller_nBUcRErQhJ4JW
We had an entire package stolen of 14K gold crosses. I am sure they are being sold somewhere
Seller_JriIYrr4sOxtS
Seller_mFUNUCCYB0cok
Every single seller should start selling FBM and stop sending goods into Amazon FCs. A ton of your problems will cease in an instant and you will be more profitable also.
Seller_E2XtWufE0rzvT
Having an attorney on retainer in these type of cases is always a must. They can best advise on plan of action. Test buy from the other seller to have a record of it in case they disappear or for future. Consider adding transparency labels if its an option. Many ways to go about this matter.
Seller_iBBg2u3RlFGBY
Open a case with the other seller as a seller of stolen goods. I remember seeing someone saying that their account was getting closed down for "stolen merchandise" even though they werent, so at the very least i know now that amazon closes accounts for such things...
Seller_YvPJcV8cv0Kiu
Wow ( 4 days this was started, and not one moderator?) - It sounds like you have all your ducks in a row, and I think you already know the answer. To add to your arsenal i would recommend doing (a test buy) - recommend using a friends address, incase, these guys have your return address... - Document everything, tracking, shipping location etc. * If its stolen merchandise, yours - file it as received stolen goods. ( also - perhaps its counterfeit) doubtful, it most likely is your trademarked items that fell off the truck, ( i knew a person who worked in the warehouse, and they eat for free, jerky and snacks for sale, and sticky finger things all day everyday. )
this souns like a retirement plan in the works for you... just make sure to gather all the evidence needed.
- Might even have to show Amazon how broken their system is, order it and claim it didnt arrive.
- AtoZ claim them
- Leave feedback accordingly
- Chargeback Claim
Seller_4a0fT0P2nCPQq
Amazon themselves stole my inventory...sent in with fnsku showing ownership to us...went missing...and saw Amazon themselves selling our inventory!! It's been awful!!
Seller_GCpkiWRjCrdSm
I had a similar issue, and I am glad this happened to me when I started selling on amazon, I lost money but not a lot. So I read someone's comment, and he wrote, ''Get your inventory out of amazon'' unfortunately they do not care about your products, So that's what I did, I got all my inventory out from amazon wherehouse, right now I am managing my own inventory until I find a Prep center.
