Need Help！Food and Product Safety Issues
I think my product (ASIN: B0F1FNCXCC) has been wrongly classified as a restricted product because it poses a safety risk of aggravating a baby's sleep. However, my product is just a doll and has no safety risks at all.
But since the link was deleted on April 21st, I have been constantly contacting the Amazon review team, but I can only get some machine responses:
This product poses safety risks. Therefore, sales and listing on Amazon are prohibited. At present, we will not review any documents of this product.
Although I have proved through Amazon's official product compliance policy, product images and other certification documents that my product fully complies with the regulations, it has been wrongly classified as a restricted product.
In my recent case 17661578031, I emphasized that I needed a real person to help me solve this problem, but I waited again and again.
I really need the help of a real person. @Glenn_Amazon @Levi_Dylan_Amazon, @Atlas_Amazon or @Emet_Amazon
Need Help！Food and Product Safety Issues
I think my product (ASIN: B0F1FNCXCC) has been wrongly classified as a restricted product because it poses a safety risk of aggravating a baby's sleep. However, my product is just a doll and has no safety risks at all.
But since the link was deleted on April 21st, I have been constantly contacting the Amazon review team, but I can only get some machine responses:
This product poses safety risks. Therefore, sales and listing on Amazon are prohibited. At present, we will not review any documents of this product.
Although I have proved through Amazon's official product compliance policy, product images and other certification documents that my product fully complies with the regulations, it has been wrongly classified as a restricted product.
In my recent case 17661578031, I emphasized that I needed a real person to help me solve this problem, but I waited again and again.
I really need the help of a real person. @Glenn_Amazon @Levi_Dylan_Amazon, @Atlas_Amazon or @Emet_Amazon
3 respuestas
Cooper_Amazon
Good Afternoon @Seller_IBJwuLN6Y9b74,
I wanted to stop by to let you know I have gone ahead and escalated CASE ID 17661578031 to one of our partner teams to review. While I cannot guarantee the outcome you have already heard will change regarding the standing of ASIN B0F1FNCXCC, it does not hurt to get a second opinion on the matter.
I will let you know when the team gets back to me. Until then, I hope you have a magnificent rest of the week.
Sincerely, Cooper_Amazon
Cooper_Amazon
Good Afternoon @Seller_IBJwuLN6Y9b74,
Thank you for your patience. After hearing back from the partner team, they have decide to upload their decision in not reinstating ASIN B0F1FNCXCC at this time. While I know this is not the news you were hoping for, we did reach out to the appropriate team for review.
If you still feel like this is a false positive you may use Seller Central resources, and contact Account Health Support if eligible, to improve your appeal and resubmit according to the notification you received or through the Account Health Dashboard.
Thank you for understanding.
Sincerely, Cooper_Amazon
