Product description required but not supplied - PLEASE HELP
I've been dealing with Amazon's customer support for over 15 days because suddenly some of our listings started being suppressed with the following error: '[product_description]' is required but not supplied.
The strange thing is that all these listings has descriptions and their descriptions are showing in the seller central.
The only thing I see in common in all these suppressed listings is that they are from the same brand and that they were created without UPC with a GTIN exemption we had for the brand.
Does anyone had this issue before? How did you fixed it?
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Case ID: 14386501931
Product description required but not supplied - PLEASE HELP
I've been dealing with Amazon's customer support for over 15 days because suddenly some of our listings started being suppressed with the following error: '[product_description]' is required but not supplied.
The strange thing is that all these listings has descriptions and their descriptions are showing in the seller central.
The only thing I see in common in all these suppressed listings is that they are from the same brand and that they were created without UPC with a GTIN exemption we had for the brand.
Does anyone had this issue before? How did you fixed it?
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Case ID: 14386501931
10 respuestas
Seller_kIukTwdhvntAp
It's Amazon so it has to be weird.
I have had several and what I find that works PART of the time is to copy what is in the description on the inventory page and COPY it into the notice that a description is needed.
Seller_X7CNjC00PvePH
create a case, tell them the problem and ask them directly to transfer the case to the catalog team, they will deal with it. Reopen the case again and again until the catalog team repair the error, that's the only way
Seller_NxPuqak8YNJEF
If the description is there in the edit listings page, simply add a period (.) to the end so that the system sees something changed.
Blah Blah Blah. (one period at the end)
Blah Blah Blah.. (now with 2 periods at the end)
I had the same thing happen, and that is all I do. edit to add or remove extra periods at the end. the system sees a change in the number of characters so will process it and the listing is live again.
Seller_6c56Wu5DeMW7V
The exact thing happened to me - but the item in question has a UPC.
I haven't been able to fix it yet.
Seller_iLngNvABzI6IJ
This is a common thing where the Descriptions are deleted from the detail page. There have been a few things I have done to fix this. First on the Manage Inventory page, it will say Search Suppressed on the right side. If you click on this it will take you directly to the missing info which is typically the description. I copy and paste the description here and click save. In many cases this works after about 20 minutes of waiting. When that does not work, I have gone to the Mange Inventory section and clicked on the edit button to go further into the product information. On this page, I read the description and shorten it up. Taking out any information that might be causing issues. The descriptions do not like anything with full caps, so make sure to remove those. For example on one we had a BBQ seasoning, just by changing it to bbq seasoning, it went through. If by removing parts of the description don't help, I have had to open up cases recently and ask them to review the listing and send this to their specialists as there is an issue with the ASIN and the description which we are providing already. Usually after 24 hours of opening the case, mine have been active again. Not sure if this will help anyone, but that is what I have done to fix 95% of our listing suppression issues with the Descriptions getting removed.
Seller_onPcoMV1HBgAA
I had that happen with a few of our products. Some I was able to get fixed, but some didn't. Nothing in particular worked. I called in, tried what Neverlast tried, and opening a case. It was a hit and miss.
Danny_Amazon
Hey there @Seller_SizngLleRMLpJ- thanks for sharing this situation here on forums! I'm happy to see the helpful responses shared in the thread, as well as the successful resolution that was shared through your provided case ID. Can you confirm if you are still experiencing any problems in this regard?
Thanks much!
Danny
