How do MF returns work with account level reserve?
Hi all,
This post might be a bit in the weeds, not sure as I have IDEAS of how this works in practice, but not 100% sure. It's just a set of questions related to the MF return process impact on account level reserve basically.
1. When a customer requests a return they don't get refunded until first scan (at the earliest, ignoring random issues with CS giving money back), but when the return is initiated does that many become reserved to cover the return? Does this change if the money is ALREADY being reserved from that order to cover returns (the 7 days after delivery reserve that newer accounts have)? So like how does a return that is already in reserve work vs one that has already been paid out to me?
2. Do I pay for the auto created label as soon as the return is created or is that at first scan? Assuming I pay for it immediately, how does that work with returns that never come? Was I charged for a label the customer never ended up using and there is a process to get that money back, or does it not actually charge until it's used?
Just started thinking about it after I got a customer return in the mail a few days ago that they requested 9 months ago and apparently the label was still "live" for them to use. Made me wonder how reserve and label costs work with returns. Also is this different for FBA returns?
How do MF returns work with account level reserve?
Hi all,
This post might be a bit in the weeds, not sure as I have IDEAS of how this works in practice, but not 100% sure. It's just a set of questions related to the MF return process impact on account level reserve basically.
1. When a customer requests a return they don't get refunded until first scan (at the earliest, ignoring random issues with CS giving money back), but when the return is initiated does that many become reserved to cover the return? Does this change if the money is ALREADY being reserved from that order to cover returns (the 7 days after delivery reserve that newer accounts have)? So like how does a return that is already in reserve work vs one that has already been paid out to me?
2. Do I pay for the auto created label as soon as the return is created or is that at first scan? Assuming I pay for it immediately, how does that work with returns that never come? Was I charged for a label the customer never ended up using and there is a process to get that money back, or does it not actually charge until it's used?
Just started thinking about it after I got a customer return in the mail a few days ago that they requested 9 months ago and apparently the label was still "live" for them to use. Made me wonder how reserve and label costs work with returns. Also is this different for FBA returns?
1 respuesta
Tatiana_Amazon
Hi @Seller_NTtgyr4S9sRAA,
Tatiana from Amazon here. I think this is a great question, and can totally understand the confusion. I'll see if I can tackle the different parts here.
The refund amount (including the cost of the return shipping label) is typically calculated into your payments summary. You will see it show up as a line item under refunds at the close of each of your pay cycles. The funds used will typically be deducted from the balance you will be payed at the end of each of settlement period. If it is looking like that amount is going to be low for that particular settlement period, you may see funds either go into reserve, or funds already in reserve used instead.
Similar to the information above, this is typically calculated as part of an order refund in your statement. It's no typically charged to a card instantly, but deducted from your available balance at the end of the next statement period.
You can take a look at the two help pages listed below for more information:
Let me know if this helped answer your question!
Tatiana
