'[product_description]' is required but not supplied after sp-api feed submission
Hello, can anyone give assistance with this issue?
After SP-API product data feed submission all items that we have created in Seller Central receive the following error: '[product_description]' is required but not supplied.
The description data is not included in the feed, and I am under the impression that the description will not be affected if we do not define them in the update feed.
I've been bounced around Dev Support, Brand Registry Support and Selling Partner Support since 01/01. It is very difficult to get someone in Seller Support to read and understand the issue. They either transfer departments or reply with an unrelated fix suggestion. Case IDs: 14603024661 and 14559198611. Thank you.
'[product_description]' is required but not supplied after sp-api feed submission
Hello, can anyone give assistance with this issue?
After SP-API product data feed submission all items that we have created in Seller Central receive the following error: '[product_description]' is required but not supplied.
The description data is not included in the feed, and I am under the impression that the description will not be affected if we do not define them in the update feed.
I've been bounced around Dev Support, Brand Registry Support and Selling Partner Support since 01/01. It is very difficult to get someone in Seller Support to read and understand the issue. They either transfer departments or reply with an unrelated fix suggestion. Case IDs: 14603024661 and 14559198611. Thank you.
4 respuestas
Seller_K5CzYV0ad4jAm
@Micah_Amazon
Hi Micah, pinging you, hoping this will get noticed. I would greatly appreciate a reply or guidance to the proper support channel for help with this. Thank you.
Tatiana_Amazon
Hi @Seller_K5CzYV0ad4jAm,
Tatiana from Amazon here. Thanks for providing a good summary of the issue and your case IDs from Seller Support. I can see that this has been really frustrating.
I've gone ahead and escalated your cases and an escalations associate will be reaching out to you through your case log.
I'll be following along on the escalation as well so feel free to reach out here if you need anything.
Tatiana
