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Seller_TqEvydwGf3jUQ

Account Health - Call Me Now button is not Working

We've been unable to connect with an Account Health Specialist despite trying various phones, browsers, and other methods. Each time, the call shows as 'Calling' briefly before switching to 'Phone call ended,' without us ever receiving it.

Has anyone else experienced this issue and found a solution?

Thank you in advance for any advice!"

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Etiquetas:Atención al colaborador comercial, Estado de la cuenta
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Seller_TqEvydwGf3jUQ

Account Health - Call Me Now button is not Working

We've been unable to connect with an Account Health Specialist despite trying various phones, browsers, and other methods. Each time, the call shows as 'Calling' briefly before switching to 'Phone call ended,' without us ever receiving it.

Has anyone else experienced this issue and found a solution?

Thank you in advance for any advice!"

Estado de la cuenta
Etiquetas:Atención al colaborador comercial, Estado de la cuenta
00
12 visualizaciones
2 respuestas
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2 respuestas
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Nikki_Amazon
En respuesta a la publicación de Seller_TqEvydwGf3jUQ

Greetings BatbaileysProd,

I understand you're having an issue with not receiving calls from the support team. Have you checked if you have any spam blocking or call screening features enabled on your phone or through your service provider? Sometimes those can prevent certain calls from coming through, even if the support team is dialing your number. I'd recommend looking into any spam blocker or call filtering settings you may have and making sure they are not blocking the support team's calls.

Also, Could you please provide me with a Seller Support case ID so I can look into this further for you? I'd be happy to take a look and see if I can help resolve the issue.

Let me know if you find anything like that or if the issue persists, and we can try some other troubleshooting steps.

Thank you for contacting us! The forums community and I are committed to assisting you. Feel free to share how we can support you moving forward. 

I wish you all the best,

 

-Nikki

00
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Seller_TqEvydwGf3jUQ

Account Health - Call Me Now button is not Working

We've been unable to connect with an Account Health Specialist despite trying various phones, browsers, and other methods. Each time, the call shows as 'Calling' briefly before switching to 'Phone call ended,' without us ever receiving it.

Has anyone else experienced this issue and found a solution?

Thank you in advance for any advice!"

12 visualizaciones
2 respuestas
Estado de la cuenta
Etiquetas:Atención al colaborador comercial, Estado de la cuenta
00
Responder
user profile
Seller_TqEvydwGf3jUQ

Account Health - Call Me Now button is not Working

We've been unable to connect with an Account Health Specialist despite trying various phones, browsers, and other methods. Each time, the call shows as 'Calling' briefly before switching to 'Phone call ended,' without us ever receiving it.

Has anyone else experienced this issue and found a solution?

Thank you in advance for any advice!"

Estado de la cuenta
Etiquetas:Atención al colaborador comercial, Estado de la cuenta
00
12 visualizaciones
2 respuestas
Responder
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Account Health - Call Me Now button is not Working

por parte de Seller_TqEvydwGf3jUQ

We've been unable to connect with an Account Health Specialist despite trying various phones, browsers, and other methods. Each time, the call shows as 'Calling' briefly before switching to 'Phone call ended,' without us ever receiving it.

Has anyone else experienced this issue and found a solution?

Thank you in advance for any advice!"

Estado de la cuenta
Etiquetas:Atención al colaborador comercial, Estado de la cuenta
00
12 visualizaciones
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Nikki_Amazon
En respuesta a la publicación de Seller_TqEvydwGf3jUQ

Greetings BatbaileysProd,

I understand you're having an issue with not receiving calls from the support team. Have you checked if you have any spam blocking or call screening features enabled on your phone or through your service provider? Sometimes those can prevent certain calls from coming through, even if the support team is dialing your number. I'd recommend looking into any spam blocker or call filtering settings you may have and making sure they are not blocking the support team's calls.

Also, Could you please provide me with a Seller Support case ID so I can look into this further for you? I'd be happy to take a look and see if I can help resolve the issue.

Let me know if you find anything like that or if the issue persists, and we can try some other troubleshooting steps.

Thank you for contacting us! The forums community and I are committed to assisting you. Feel free to share how we can support you moving forward. 

I wish you all the best,

 

-Nikki

00
Sigue esta conversación para recibir notificaciones cuando haya nueva actividad
user profile
Nikki_Amazon
En respuesta a la publicación de Seller_TqEvydwGf3jUQ

Greetings BatbaileysProd,

I understand you're having an issue with not receiving calls from the support team. Have you checked if you have any spam blocking or call screening features enabled on your phone or through your service provider? Sometimes those can prevent certain calls from coming through, even if the support team is dialing your number. I'd recommend looking into any spam blocker or call filtering settings you may have and making sure they are not blocking the support team's calls.

Also, Could you please provide me with a Seller Support case ID so I can look into this further for you? I'd be happy to take a look and see if I can help resolve the issue.

Let me know if you find anything like that or if the issue persists, and we can try some other troubleshooting steps.

Thank you for contacting us! The forums community and I are committed to assisting you. Feel free to share how we can support you moving forward. 

I wish you all the best,

 

-Nikki

00
user profile
Nikki_Amazon
En respuesta a la publicación de Seller_TqEvydwGf3jUQ

Greetings BatbaileysProd,

I understand you're having an issue with not receiving calls from the support team. Have you checked if you have any spam blocking or call screening features enabled on your phone or through your service provider? Sometimes those can prevent certain calls from coming through, even if the support team is dialing your number. I'd recommend looking into any spam blocker or call filtering settings you may have and making sure they are not blocking the support team's calls.

Also, Could you please provide me with a Seller Support case ID so I can look into this further for you? I'd be happy to take a look and see if I can help resolve the issue.

Let me know if you find anything like that or if the issue persists, and we can try some other troubleshooting steps.

Thank you for contacting us! The forums community and I are committed to assisting you. Feel free to share how we can support you moving forward. 

I wish you all the best,

 

-Nikki

00
Responder
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