Re-authenticate your UPS-linked account - Amazon Didn't Notify Us - Lost Money on Sales!
We just got an email this Sunday 3/2 from Amazon reminding us to re-authenicate our UPS account, screenshot of email below. The problem is that Amazon never told us to do this before the January 31st deadline. We looked at all the email addresses we have in the Email Notification settings and none of the email addresses got an email from Amazon about this. I even had my IT department look at the deleted emails, and they found nothing.
Amazon also did not put this in the Amazon News Section of Seller Central. Something this important should be annouced in News.
Since, we did not know about this until we just got the Reminder Email on Sunday our UPS account has not been linked and we have not been paying our much cheaper negotiated rates. This means we have been losing money on basically every order since the end of January!!!
Amazon needs to reimburse us for this!
Re-authenticate your UPS-linked account - Amazon Didn't Notify Us - Lost Money on Sales!
We just got an email this Sunday 3/2 from Amazon reminding us to re-authenicate our UPS account, screenshot of email below. The problem is that Amazon never told us to do this before the January 31st deadline. We looked at all the email addresses we have in the Email Notification settings and none of the email addresses got an email from Amazon about this. I even had my IT department look at the deleted emails, and they found nothing.
Amazon also did not put this in the Amazon News Section of Seller Central. Something this important should be annouced in News.
Since, we did not know about this until we just got the Reminder Email on Sunday our UPS account has not been linked and we have not been paying our much cheaper negotiated rates. This means we have been losing money on basically every order since the end of January!!!
Amazon needs to reimburse us for this!
12 respuestas
Seller_hvvNUJjgodXWj
@KJ_Amazon @Roxy_Amazon
Can you please look into this. This cost us a lot of money. I rechecked our emails and the only one we got was a Reminder email to do this on Sunday 3/2. I also rechecked Amazon News and nothing was in there. I also checked Performance Notifications and Case Log and nothing in there.
Amazon did not properly warn us of this change!
KJ_Amazon
Hello @Seller_hvvNUJjgodXWj Thank you for checking in about re-authenticating UPS-linked accounts and managing your carrier accounts.
I see that sellers in the forums discussed receiving this information in January. I will share your feedback and message with our partner team for review. If you share a Case ID I will ask them to check that you received the original notification in addition to the recent reminder.
