Parent product hijacked despite brand being registered with Amazon
Our parent product has been hijacked and its title was changed by the hijacker to a completely different one (i.e. different product), even though our brand is registered with Amazon, which supposedly should protect us against bad actor actions like this one.
The product detail pages of the respective child products/product variations are still being displayed correctly on Amazon.com with the right title, product information and photos, despite their parent having been hijacked. However, now we cannot create a new child/product variation under this parent anymore, as we get the error message: "You need approval to list in this brand. Collectible, Refurbished, Used conditions. You cannot list the product in this condition.", which does not make sense because this is our brand, we are the only ones selling under this brand on Amazon, and we only sell new products (no collectible, refurbished or used products).
I have already reached out to Seller Support multiple times, but they haven't been helpful. What do you think is the best course of action to recover ownership of our parent product?
Many thanks!
Parent product hijacked despite brand being registered with Amazon
Our parent product has been hijacked and its title was changed by the hijacker to a completely different one (i.e. different product), even though our brand is registered with Amazon, which supposedly should protect us against bad actor actions like this one.
The product detail pages of the respective child products/product variations are still being displayed correctly on Amazon.com with the right title, product information and photos, despite their parent having been hijacked. However, now we cannot create a new child/product variation under this parent anymore, as we get the error message: "You need approval to list in this brand. Collectible, Refurbished, Used conditions. You cannot list the product in this condition.", which does not make sense because this is our brand, we are the only ones selling under this brand on Amazon, and we only sell new products (no collectible, refurbished or used products).
I have already reached out to Seller Support multiple times, but they haven't been helpful. What do you think is the best course of action to recover ownership of our parent product?
Many thanks!
9 respuestas
Topher_Amazon
Hey @Seller_QuKdQjczptMwe, stepping in here to see if I can help. Do you have case numbers available for me to look into and have you already gone through Brand Registry for assistance?
Topher
Seller_6gxmduAZ4G44b
@Seller_QuKdQjczptMwe
I just wanted to alert you that Amazon Brand Registry is looking for feedback from sellers like you and me on this type of an issue so they can improve the process or removing the bad actors.
@Sandy_Amazon posted an invitation for us the sellers to participate in the
Here is a link to the Amazon forum Post
If you like, you can respond to Sandy on the above linked thread and she will send you an invite, it will be under Help Cases in you Seller Central as an Answered Case.
I just signed up and figured I will let other sellers who have been dealing with the same issue I have and mentioned it on this forum know so we can all give Amazon earful and hopefully contribute to eliminating this detrimental activity from Amazon platform.
