The contact number for the shipping order purchased is inconsistent with the contact number for the order details
After I chose to purchase delivery, the buyer's contact number on the printed shipping note was inconsistent with the contact number in my order details.
The contact number for the shipping order purchased is inconsistent with the contact number for the order details
After I chose to purchase delivery, the buyer's contact number on the printed shipping note was inconsistent with the contact number in my order details.
3 respuestas
Seller_i6S8knzW6zU6Z
Hi @Seller_GQGQb1VU77NFr,
I can help explain the phone number difference you're seeing. Amazon uses a privacy protection system for customer contact information.
In the "Customer phone number FAQ" section at this help page, it explains that Amazon provides anonymized phone numbers with extensions specific to each order. When carriers need to contact customers during delivery, they need to enter both the five-digit extension and postal code to connect.
The only exceptions where you might see actual customer phone numbers are for:
- Value Added Services orders
- Orders shipped outside the United States
- Orders using the freight shipping template
Just keep in mind that these contact numbers (whether anonymized or actual) only work during the fulfillment period, as mentioned in the "Additional information" section at this help page.
Hope this helps explain what you're seeing!
Best regards, Michael
Seller_rI7BZIczK8iAC
You are not allowed to contact Amazon's customers if it's not absolutely necessary for some delivery clarification. Amazon can suspend your account for doing so.
