'Credit Card Invalid'
Hi All,
I’ve been using my WISE business card successfully all year as my charge method and then all of a sudden I can’t access my account and I’m getting a ‘credit card invalid’ error on my account. I re-tried this card multiple times with all details and addresses between SC and the card matching but the issue wasn’t fixed. I have since tried two different cards and each time I get the same error. I have raised with multiple seller support staff and have been told numerous times that it is being escalated but I am getting no solution. My account has been down for over two weeks and I am in desperate need of some help to resolve this issue. Any help would be much appreciated!
@Micah_Amazon
'Credit Card Invalid'
Hi All,
I’ve been using my WISE business card successfully all year as my charge method and then all of a sudden I can’t access my account and I’m getting a ‘credit card invalid’ error on my account. I re-tried this card multiple times with all details and addresses between SC and the card matching but the issue wasn’t fixed. I have since tried two different cards and each time I get the same error. I have raised with multiple seller support staff and have been told numerous times that it is being escalated but I am getting no solution. My account has been down for over two weeks and I am in desperate need of some help to resolve this issue. Any help would be much appreciated!
@Micah_Amazon
6 respuestas
Seller_nRFmxiQg4EGrw
Are all the cards you are trying actual CREDIT cards, and not DEBIT?
Amazon wants credit cards; sometimes debit will work, but this can depend on the bank. If your bank has recently updated their computer system, they may now be properly reporting a debit card as "debit", rather than the older flag which was not specific. That might be why your card stopped working.
If you are using true Credit cards, I'm afraid I have nothing else to offer.
CR_Amazon
@Seller_AIyYTcu9HCVQw
Hello there, my name is CR and wanted to pop in here to see if you were still having issues.
In taking a quick look into your account from what I can see on my end, it appears that you have a valid charge method setup and I don't see any errors showing invalid from what I can see.
Hopefully this is now all squared away for you but please let me know if that is not the case.
CR_Amazon
