Amazon A-to-Z and customer scams
A customer scammed us of 500$ worth of products (Order ending with 1009) with amazon A-to-Z team's blessings and got refunded !
I shipped the customer's order using Canada Post Xpresspost tracked services and asked for siganture on delivery
Customer said that he received an empty box and filed a A-to-Z claim and got his refund on the spot !
I appealed amazon's A-to-Z claim team's decision and sent all documentations showing that the carrier weighted my package during transit, tracking informations, copy of signature and still A-to-Z team went in customer's side and amazon kept their initial decision of leaving my products and my money to that customer.
What else can we do to protect ourselves from the growing number of thieves and scammers using Amazon marketplace against 3rd party sellers ? Amazon is used as a shield by them in their reprehensible behavior and Amazon knows it but Amazon is not acting.
I’m sharing this so Amazon employees can see it. I’m not looking for advice or notes from other sellers;
@Daryl_Amazon
@Ricardo_Amazon
@Sunnie_Amazon
@Jurgen_Amazon
@Lucre_Amzn
@Christine_Amazon
Amazon A-to-Z and customer scams
A customer scammed us of 500$ worth of products (Order ending with 1009) with amazon A-to-Z team's blessings and got refunded !
I shipped the customer's order using Canada Post Xpresspost tracked services and asked for siganture on delivery
Customer said that he received an empty box and filed a A-to-Z claim and got his refund on the spot !
I appealed amazon's A-to-Z claim team's decision and sent all documentations showing that the carrier weighted my package during transit, tracking informations, copy of signature and still A-to-Z team went in customer's side and amazon kept their initial decision of leaving my products and my money to that customer.
What else can we do to protect ourselves from the growing number of thieves and scammers using Amazon marketplace against 3rd party sellers ? Amazon is used as a shield by them in their reprehensible behavior and Amazon knows it but Amazon is not acting.
I’m sharing this so Amazon employees can see it. I’m not looking for advice or notes from other sellers;
@Daryl_Amazon
@Ricardo_Amazon
@Sunnie_Amazon
@Jurgen_Amazon
@Lucre_Amzn
@Christine_Amazon
31 respuestas
Seller_VWH3L8aWpXh3d
What an absolute joke Amazon has become, and their pathetic A-Z team
No body facilitates and encourages customer scam like Amazon, no one.
Seller_anCcnO9PZ3kEy
Be happy. You are not scammed for much. We lost thousands of dollars through customer scams using A-Z.
For example, a package was delivered by the courier, Delivery information on the courier website show a photo of the box in front of the door. Customer filed A-Z and he was rejected. He filed ANOTHER A-Z and he was granted and refunded the amount of over $700. How come anyone can file A-Z multiple times for the same issue. If we have to mention all scams, it may take tens of pages to mention them all.
Amazon has to find a solution for this false A-Z claims. The policy they follow is very fluid. It all depends on who reviews the case not based on well-defined Amazon rules.
Josh_Amazon
Hello @Seller_CWsyTgpaFcvse,
This is Josh from Amazon. Thank you for contacting our Forums!
I understand the situation you're experiencing with this A to Z claim for your order ending in 1009. To further assist you, may I ask if you have already opened a case with our Seller Support team? If so, please give me the case ID so I can look further. In addition, you can also share the full order ID so I can review it.
I look forward to your answer.
Kind regards,
Josh
Seller_R9WesGvPFxipV
All the A-Z and performance Metric are stratagem by Amazon to keep the Buy Box for them, and steal money and incite customer to buy again and again, because no matter what happens Amazon makes 15% commission, they dont care about the rest,
it is just a matter of time before they get snapped, but i am sure they have put a side $$ for fines
Seller_CWsyTgpaFcvse
Amazon's became a pathetic joke. A customer filed an A to Z claim for not receiving his product during this Canada Post strike and after verification, that customer did provided a fake delivery address to ship the order !
I appealed and sent amazon, the google street screenshot showing the address provided by the customer does not exist, and A-to-Z appeal team maintained their decision to refund the customer.
order 701-6075493-7644261
amazon is going out of control ! What can we do about it !!!
Call the cops on them ?
