Amazon counted A to z against me because customer return was refund at first scan
THIS IS WILD. Customer files an a to z claim. Then a day later with the claim still open, they open a return request, and it was refund at first scan. He drops it off at usps and amazon refunds him THEN AMAZON HITS MY ODR BECAUSE THEY SAID I REFUNDED HIM. Can anyone help me with this case? Nothing was even wrong with the item, dont want this to hit my ODR.
Amazon counted A to z against me because customer return was refund at first scan
THIS IS WILD. Customer files an a to z claim. Then a day later with the claim still open, they open a return request, and it was refund at first scan. He drops it off at usps and amazon refunds him THEN AMAZON HITS MY ODR BECAUSE THEY SAID I REFUNDED HIM. Can anyone help me with this case? Nothing was even wrong with the item, dont want this to hit my ODR.
13 respuestas
Seller_CW0P5hgbsiqWX
"THEN AMAZON HITS MY ODR BECAUSE THEY SAID I REFUNDED HIM."
Did you privately refund the buyer? If so, RFS does not know this and will refund at first scan.
Roberto_Amazon
Hello! @Seller_8opwwN6P8sp6Z
I'm curious to understand more about this issue, as usually the return request is prior to the A-Z claim. The eligibility criteria for filling an A-Z claim is as follows:
Customer eligibility criteria for filing a claim:
- You did not authorize or respond to the return request within the 48-hour period. You can monitor your return requests in Manage Returns on Seller Central. To authorize a return request, you must select Authorize request for the order that the customer has contacted you about. If you do not want to authorize the return, you must still respond to the customer and tell them why you are denying their return request.
- You closed the return request or authorized it with a prepaid return label that had invalid tracking.
- You authorized the return request with an international return address but failed to provide a prepaid return label. You must either edit the return authorization and upload a prepaid return label with valid tracking, or issue a full refund within five days of receiving the return request.
Feel free to drop the order ID to better understand the issue.
Regards,
Seller_YvPJcV8cv0Kiu
Beware!!! Sellers : we were just informed by our Account Fraud Specialist - Amazon has been Refunding buyers without them opening any AtoZ claims. (Tracking shows on time delivery) - Sellers, look at your ODR - if it says "a customer has reached out saying an item did not reach them, but the evidence of your tracking shows it was received, and it wont be held against your ODR, (you better click the Order number - to see if they refunded the buyer, without the buyer required to return item) !!!!
- Tracking was shipped and delivered on time.
- Buyer never sent one message to us (the transparancy is non existant! -
- Amazon is even doing (charge-backs) on their own risks - but the Seller is the one who gets hit with the charge-backs. How many customer charge backs have been won, weeks later; that have never been re-submitted into the sellers account? - We are not Merchants, on the transactions - we are only the shipping, logistics, that Amazon uses to get items to their buyers (customers). So, why does the billion-dollar a day company take our table scraps?
Customer eligibility criteria for filing a claim.
- Just by beathing air.
- Just by knowing their *First Name (why are last names not a requirement any-longer? We are not in the EU (this is the USA)
- Just by watching TikTok and Youtube Vids on free stuff.
- (What does this mean in english?) You did not authorize or respond to the return request with-in the 48hr period? Customers have been beating this for about 10yrs, just wait til 5:01PM on a Friday, submit a request, and BOOM - Magic Monday! This is what our team calls it, because first thing Monday Morning *someone has already taken away that weekend smile.
- AI is really ruining Amazon, why does it think (this post may contain personal data) ? - Artificial Intelligence is (dumb reality)
