Greetings @SEAmod @Bryce_Amazon @Blake_Amazon @Glenn_Amazon @KJ_Amazon@Joey_Amazon @Quincy_Amazon

At this point, the Safe-T claims team seems completely rogue and unaware of Amazon's policy. Please help seek the appropriate outcome on these cases.

Order ID: 111-3480776-1460218

• Customer claims: Item not Received
• Claims protected labeled purchased
• Shipped and scanned on time
• 2nd package was delivered late by the carrier

Order ID: 114-3822613-6741855

• Customer Claims: Product Not As Described
• Claims protected label purchased, shipped & scanned on time, delivered.
• The customer provided fraudulent information to Amazon. We have been successfully winning Safe-T claims in the past when we can prove with photos that the correct product was sent. This claim decision is inconsistent at best.
• Attached to the claim, you'll see an image of the order before it was shipped. This image shows the manufacturer model # and UPC. There is also a time-date stamp at the top left of the packing slip that shows the time this order was packed.
• We have sold 25 of this ASIN in the past 4 months.
• Order ID: 111-4107252-6427441 <---- similar situation & Safe-T claims team paid us.
• Order ID: 112-4430788-8175416 <---- similar situation & Safe-T claims team paid us.

Order ID: 114-9405805-1385004

• Customer Claims: Different Item
• Claims protected label purchased, shipped & scanned on time, delivered.
• The customer provided fraudulent information to Amazon.
• Attached to the claim you'll see an image of the order before it shipped.
• Order ID: 111-4107252-6427441 <---- similar situation & Safe-T claims team paid us.
• Order ID: 112-4430788-8175416 <---- similar situation & Safe-T claims team paid us.

Thank you for your assistance in seeking the appropriate outcomes on these claims. It would also be enlightening if you could get some reasoning behind these claim decisions. Then sellers could better understand where the communication breakdown is happening between sellers - support - and the policy.

Thank you!