Either I created a perpetual motion machine or a monster.
Due to difficulties with my credit card through Amazon, I had no access to incoming orders for days. Amazon has since apologized for this, BUT I was only able to mark 4 orders as shipped late. That's why my rate increased and my withdrawals were blocked GLOBALLY. Today I kept getting announcements from Amazon on my answering machine, but no calls (?). I've told Amazon Account Health about the credit card issue, but it's been ignored five times so far. I explained this to Amazon Support and they referred me to the Health Team five times. This can go on now, but life is too short. It's about $6,000. In Germany we say „Es ist zum Kotzen“.
@Michelle_Amazon
@Steve_Amazon
@Glenn_Amazon
@Emet_Amazon
@Sandy_Amazon
@Bryce_Amazon
@Danika_Amazon
@Blake_Amazon
@CR_Amazon
Either I created a perpetual motion machine or a monster.
Due to difficulties with my credit card through Amazon, I had no access to incoming orders for days. Amazon has since apologized for this, BUT I was only able to mark 4 orders as shipped late. That's why my rate increased and my withdrawals were blocked GLOBALLY. Today I kept getting announcements from Amazon on my answering machine, but no calls (?). I've told Amazon Account Health about the credit card issue, but it's been ignored five times so far. I explained this to Amazon Support and they referred me to the Health Team five times. This can go on now, but life is too short. It's about $6,000. In Germany we say „Es ist zum Kotzen“.
@Michelle_Amazon
@Steve_Amazon
@Glenn_Amazon
@Emet_Amazon
@Sandy_Amazon
@Bryce_Amazon
@Danika_Amazon
@Blake_Amazon
@CR_Amazon
6 respuestas
Troy_Amazon
Hi @Mag123_1,
Thank you for your post. In order to better assist, we would need a bit more information from you.
You have state "I was only able to mark 4 orders as shipped late"
Based off this statement, it would seem you are having an issue with your Late Shipment Rate (LSR). You may have an "At Risk" banner with a "Submit Appeal" button within it. If so, you will want to select the "Submit Appeal" option and follow the workflow that will be found there. If you have already submitted an appeal, please share that status of that submission. If there has been a resolution to that appeal, please share that communication here in the thread (with personal information removed). If there is no such "Submit Appeal" button within the banner, you would not need to take any action.
You also state "Due to difficulties with my credit card through Amazon, I had no access to incoming orders for days". Can you explain this a bit more as well? Please consider the following:
- What kind of difficulties where you experiencing?
- What documentation do you have of the case?
- How did you resolve the issue?
- How does this issue affect your LSR metric?
Please continue to reach out the community for further assistance.
Regards,
Troy
