selling privileges have been removed
Hello. I received this letter and wrote a letter to the manufacturer 2 times. But, he doesn't answer. I sent stock photos and a sales receipt to Amazon. They checked and wrote again that I need a letter of permission from the copyright holder. And the owner is not responding. What should I do?
selling privileges have been removed
Hello. I received this letter and wrote a letter to the manufacturer 2 times. But, he doesn't answer. I sent stock photos and a sales receipt to Amazon. They checked and wrote again that I need a letter of permission from the copyright holder. And the owner is not responding. What should I do?
7 respuestas
Seller_rI7BZIczK8iAC
You have to remove this products from your inventory. As long as you do not have a "Letter of authorization" from the brand owner you are not allowed to sell these products on Amazon. You can try on Ebay or elsewhere.
Seller_kIukTwdhvntAp
OK,about this part ---
"I sent stock photos and a sales receipt to Amazon."
WHY ON EARTH would you send a 'stock photo' and not a real picture of the item in your hand? NOTE -- it would NOT have helped because --
You have a RECEIPT and NOT an invoice. If you were trying to sell whatever it is as NEW that is fraud.
You are doing RA which is a fast-track to account suspension now. TEN YEARS AGO you might have gotten away with it here but not any longer.
If you are crazy enough to ignore everything in the Forum posts about being suspended for doing RA and you think you can convince Amazon with a RECEIPT that you have legitimate merchandise, I STRONGLY suggest that you do a search for the story from June 1, 2023 titled
“Patagonia sues Nordstrom, claiming counterfeit sales at Rack“
To quote parts of it --
“On Tuesday, Patagonia sued Nordstrom in the U.S. District Court for the Central District of California Western Division in Los Angeles, alleging the company sold “thousands of counterfeit Patagonia sweatshirts and t-shirts through its Nordstrom Rack stores.””
“The brand alleges “counterfeiting, trademark infringement, unfair competition, dilution, and copyright infringement,” per court documents. In an effort to avoid litigation, Patagonia said it asked Nordstrom to pull the items, to no avail.”
““Not only does this potentially breach trademark and various other laws, it can severely erode customer trust,” he said. “While it can be difficult for off-price players to check all merchandise, it is still the job of buyers to do this. “
You should have started studying Seller U before you even opened an account.
Emet_Amazon
Hello @RUSSORUS,
This is Emet from Amazon to help you with your concerns.
selling privileges have been removed
We removed some of your listings because we received a report from a rights owner
Thank you for your post, I understand there are some concerns with your account I would first ask that you clarify if this is associated to a listing or an account deactivation.
They checked and wrote again that I need a letter of permission from the copyright holder. And the owner is not responding.
-- An invoice, a valid order ID, or letter of authorization from the manufacturer or rights owner demonstrating that your use of the intellectual property is lawful. External links are not accepted. For security reasons, we only accept attachments in the following file formats: .jpeg, .jpg, .pjpeg, .gif, .png, .tiff.
I would also need you to clarify if this is a copyright or a trademark concern. The notification you’ve provided seems to identify a concern with a misuse of a trademark, since we’ve asked for invoices to show proof your products do not infringe on the brand or rights owner’s intellectual property.
I sent stock photos and a sales receipt to Amazon.
You also mentioned providing some documentation, the pictures of the products are not being requested, so they will not support the situation. The sales receipt you provided, does it show an authorized distribution channel, does it support the sales quantity you’ve sold over the last 365 days? The most important parts, does the document reference the product and brand as shown on the detail page. Are you shown as the recipient of the products you purchased?
I would suggest reviewing our responsible sourcing documentation request requirements to see our requirements for these documents to be accepted.
I received this letter and wrote a letter to the manufacturer 2 times. But, he doesn't answer.
A brand or rights owner is not required to communicate. This option is provided so that if this was in error and you were using authorized distributor, or were a registered distributor for the brand, they can submit a retraction to us acknowledging this complaint had been received in error.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Emet_Amazon
Hello @RUSSORUS,
Thank you for providing your updated information.
Walmart I bought 5 more pieces and sent them for sale.
As you mentioned having purchased 5 units from the brand, I would be less concerned with those documents. I would however look over your Walmart documents. Was the product sold by Walmart or someone selling on Walmart as these appear to be order confirmations from an online order.
If you purchased these from someone just selling on Walmart’s website, you may need to gather supporting evidence of the supply chain and verify they are an authorized distributor.
I would suggest reviewing our supply chain standards help page in seller central for more information on verifying your supply chain to ensure you’re using an authorized distributor.
When you provided the order confirmations, did you receive a follow up response or request for additional information as I suggested?
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
