Advertising payment failure
Dear Amazon Advertising Support,
My ad campaigns have suddenly stopped delivering, and I am unable to resolve the issue. As an established seller with a brand registered account, I realized that my debit card was not attached to the account. I have since updated the card information, which is now a functional payment method.
Despite contacting Amazon through messages and phone calls to the advertising team, I have received generic responses stating that the matter has been forwarded for review. The error messages indicate a payment method issue, although my account settings show the correct debit card information.
I urgently request your assistance in resolving this matter, as the suspension of my ad campaigns is significantly impacting my business. Any guidance or solutions to restore the delivery of my campaigns would be greatly appreciated.
Thank you for your attention, and I await your prompt response.
Best regards,
Advertising payment failure
Dear Amazon Advertising Support,
My ad campaigns have suddenly stopped delivering, and I am unable to resolve the issue. As an established seller with a brand registered account, I realized that my debit card was not attached to the account. I have since updated the card information, which is now a functional payment method.
Despite contacting Amazon through messages and phone calls to the advertising team, I have received generic responses stating that the matter has been forwarded for review. The error messages indicate a payment method issue, although my account settings show the correct debit card information.
I urgently request your assistance in resolving this matter, as the suspension of my ad campaigns is significantly impacting my business. Any guidance or solutions to restore the delivery of my campaigns would be greatly appreciated.
Thank you for your attention, and I await your prompt response.
Best regards,
4 respuestas
Tatiana_Amazon
Hi @Seller_GP4y9gB9o8S1t,
I see you posted on several other threads about this issue. I just wanted to reiterate my previous response and ensure we recognized your individual thread:
It looks like your account is suspended from advertising due to current events in your location. Any content or campaigns found in violation of Amazon Ads Policies are subject to suspension at any time per your Amazon advertising agreement.
Continue to follow up with ads support if you have any other questions.
Tatiana
Please contact ads support if you need further help on the issue.
Tatiana
