Seller funded A-to-z claim, despite "Claims Protected" shipping issues
Item was shipped to customer and purchased AMZ shipping with claims protected.
Claim was denied. Appeal was denied.
AMZ response was:
Thank you for taking the time to provide us with more information regarding your claim on order XXXXXXXXXXXXXX . Upon further review, we have decided to uphold our original decision.
Why was my appeal denied?
We have reviewed all available information and have determined that your carrier appears to have lost the package. The tracking information you provided shows no update since 12/03/2024 You may be able to recover the value of any lost items by filing a claim with the carrier.
Tried to open SAFE-T-CLAIM and it states not eligible.
Opened up case ID: 16868395751 but would appreciate a response to why this is even occurring on these claims protected shipments.
Seller funded A-to-z claim, despite "Claims Protected" shipping issues
Item was shipped to customer and purchased AMZ shipping with claims protected.
Claim was denied. Appeal was denied.
AMZ response was:
Thank you for taking the time to provide us with more information regarding your claim on order XXXXXXXXXXXXXX . Upon further review, we have decided to uphold our original decision.
Why was my appeal denied?
We have reviewed all available information and have determined that your carrier appears to have lost the package. The tracking information you provided shows no update since 12/03/2024 You may be able to recover the value of any lost items by filing a claim with the carrier.
Tried to open SAFE-T-CLAIM and it states not eligible.
Opened up case ID: 16868395751 but would appreciate a response to why this is even occurring on these claims protected shipments.
2 respuestas
Seller_0BiE9ppgHBiYC
Can someone from AMZ please assist??
Joey_Amazon
Hey @Seller_0BiE9ppgHBiYC,
Appreciate you taking the time to post here at the forums!
I have reviewed your case and unfortunately in order to be covered by theAmazon Buy Shipping services the order has to ship on time. According to the tracking information, the order was scanned on 12/17 and it was supposed to ship on 12/3.
Please let me know if you have any other question.
Thanks,
Joey
