Need MOD Help Resolving OTP Issue
Connor_Amazon Please Help.
The phone number on our main seller account had been deactivated and we can not receive OTP passwords so we do not have access to it. We have two secondary accounts that we current have access to as they have other phone numbers associated with them. We need to be able to gain access to our main account for the admin rights as we need to update our CC information and set up a new OTP phone number which we now have.
We have tried resolving issue by opening case with seller central and received a general response which was not much help.
Then then noticed that Connor_Amazon had suggested someone else call this number U.S. and Canada 1-800-388-5512 to see if they could assist in resolving problem.
I have called U.S. and Canada 1-800-388-5512 and talked to an agent and they sent me an email with a verification prompt. I have sent in a picture of my passport for verification and now I am waiting. I received an email from Amazon Account Specialist stating the following:
"Thank you for your response. Your account is currently under review by the department in charge. We will be reaching out to you via email in the next 24 to 48 business hours. We ask you not to open new accounts because any new orders that you place may be canceled."
We are now well past 48 hours and still have not received a response from them regarding my verification being accepted.
Drake A. was the Amazon rep I spoke to on the phone and here is the email that was sent in regards to that. None of the email have case ID's showing on them to reference.
"Hello!
In order to proceed with your request to disable Two-Step Verification on your Amazon account, please send a scanned copy of a government-issued ID (ID, driver's license, passport, etc.) to verify your identity.
Before sending your document, make sure to conceal any document numbers. Only your name should be visible. Send the document to: account_recovery@amazon.com You could also try to use this link to upload the document: https://www.amazon.com/a/recover/upload If you have not requested to disable Two-Step Verification on your account and just need help from Customer Service, please sign in to your Amazon account.
In the top navigation, click Help, then click Need More Help?, and then Contact Us. Please note: this e-mail was sent from a notification-only address that cannot accept incoming e-mail.
Please do not reply to this message. We hope to see you again soon.
Best regards,
Drake A.
Amazon.com
Please let me know if you think you can assist us in resolving this issue.
Need MOD Help Resolving OTP Issue
Connor_Amazon Please Help.
The phone number on our main seller account had been deactivated and we can not receive OTP passwords so we do not have access to it. We have two secondary accounts that we current have access to as they have other phone numbers associated with them. We need to be able to gain access to our main account for the admin rights as we need to update our CC information and set up a new OTP phone number which we now have.
We have tried resolving issue by opening case with seller central and received a general response which was not much help.
Then then noticed that Connor_Amazon had suggested someone else call this number U.S. and Canada 1-800-388-5512 to see if they could assist in resolving problem.
I have called U.S. and Canada 1-800-388-5512 and talked to an agent and they sent me an email with a verification prompt. I have sent in a picture of my passport for verification and now I am waiting. I received an email from Amazon Account Specialist stating the following:
"Thank you for your response. Your account is currently under review by the department in charge. We will be reaching out to you via email in the next 24 to 48 business hours. We ask you not to open new accounts because any new orders that you place may be canceled."
We are now well past 48 hours and still have not received a response from them regarding my verification being accepted.
Drake A. was the Amazon rep I spoke to on the phone and here is the email that was sent in regards to that. None of the email have case ID's showing on them to reference.
"Hello!
In order to proceed with your request to disable Two-Step Verification on your Amazon account, please send a scanned copy of a government-issued ID (ID, driver's license, passport, etc.) to verify your identity.
Before sending your document, make sure to conceal any document numbers. Only your name should be visible. Send the document to: account_recovery@amazon.com You could also try to use this link to upload the document: https://www.amazon.com/a/recover/upload If you have not requested to disable Two-Step Verification on your account and just need help from Customer Service, please sign in to your Amazon account.
In the top navigation, click Help, then click Need More Help?, and then Contact Us. Please note: this e-mail was sent from a notification-only address that cannot accept incoming e-mail.
Please do not reply to this message. We hope to see you again soon.
Best regards,
Drake A.
Amazon.com
Please let me know if you think you can assist us in resolving this issue.
3 respuestas
Emet_Amazon
Hello @Seller_x3XkyVSx6xFKW,
Thank you for posting your concerns with trying to regain access to your main account.
The phone number on our main seller account had been deactivated and we can not receive OTP passwords so we do not have access to it. We have two secondary accounts that we current have access to as they have other phone numbers associated with them. We need to be able to gain access to our main account for the admin rights as we need to update our CC information and set up a new OTP phone number which we now have.
As I am unable of offer more support than you have already expressed conducting, I have passed your concerns to our community managers to see if they can offer more guidance on the situation. If they can, they will follow up here.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Nano_Amazon
Hello @Seller_x3XkyVSx6xFKW
Thanks for reaching out to Amazon Forums. After reviewing the information you shared with us related to being unable to sign-in because of the OTP being sent to a number you no longer own , I reached out to a dedicated team to further investigate the issue and provide you with an answer as soon as possible.
Be aware that this team can contact you directly if they require additional information or need to provide a resolution.
I will closely monitor the case and inform you of the outcome as soon as it is resolved.
Thanks for your patience.
Nano
