Listing Brand name changed by someone else. We are locked out and Amazon not accepting the manufacturers invoice.
We've been purchasing and selling a product by purchasing it directly from the Brand. We have there invoices and LOA as well. The brand name on Amazon is now changed. Even though the product has the original brand name and all the original details Amazon support is not even able to read it and rejecting our application to sell the product. Our inventory is at Amazon FC and we have been locked out.
How can we make approval team understand that they should atleast read and verify the details closely and see the issue themselves.
Listing Brand name changed by someone else. We are locked out and Amazon not accepting the manufacturers invoice.
We've been purchasing and selling a product by purchasing it directly from the Brand. We have there invoices and LOA as well. The brand name on Amazon is now changed. Even though the product has the original brand name and all the original details Amazon support is not even able to read it and rejecting our application to sell the product. Our inventory is at Amazon FC and we have been locked out.
How can we make approval team understand that they should atleast read and verify the details closely and see the issue themselves.
2 respuestas
Seller_pvMFXnK2G1c7R
@JiAlex_Amazon@Michelle_Amazon@Jim_Amazon @Danny_Amazon
Can someone please look into this
Michelle_Amazon
Hi @Seller_pvMFXnK2G1c7R,
Michelle at Amazon here. If this is the same issue as in this post, please only reply to that post as it's against Community Guidelines to create multiple posts for the same issue. If the issue is different, please provide me with your case ID for this post.
Looking forward to hearing back from you!
Michelle
