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Seller_W1tFzATWCqDHQ

Test Buy for a Low Stock FBM?

Hi All;

I am Amazon branded. On my listing is a counterfeiter selling FBM with low stock (6 units). They constantly jump on my listing with low inventory. I did a test buy but it will not arrive in a week and by then they will be off my listing. My question is; how do I report them if they are off the listing?

Thanks

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Etiquetas:Brand Registry, Falsificación, Unidad de crímenes de falsificación, Violación de la propiedad intelectual
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Seller_W1tFzATWCqDHQ

Test Buy for a Low Stock FBM?

Hi All;

I am Amazon branded. On my listing is a counterfeiter selling FBM with low stock (6 units). They constantly jump on my listing with low inventory. I did a test buy but it will not arrive in a week and by then they will be off my listing. My question is; how do I report them if they are off the listing?

Thanks

Administrar tu marca
Etiquetas:Brand Registry, Falsificación, Unidad de crímenes de falsificación, Violación de la propiedad intelectual
30
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Seller_LyYw7fQRKc5G7
En respuesta a la publicación de Seller_W1tFzATWCqDHQ

Are you enrolled in the Brand Registry?

If the above is not true then you will have to deal with this as a buyer and do the following. Assuming that this item is actually counterfeit, contact the seller through your order and let them know this. Open a return or an A to Z claim as is appropriate. Choose the correct reason for the return. Make sure that you follow through on the return and or claim. Within a few days the seller will now have to provide invoices to Amazon or face the potential of their account being shut down.

Since Amazon maintains an open catalog where multiple sellers may list on a listing so long as it is the same product, it can make it difficult as a seller to do anything without a valid test buy. If I remember correctly, the test buy is covered in seller help or seller university. I don't remember which.

21
user profile
JiAlex_Amazon
En respuesta a la publicación de Seller_W1tFzATWCqDHQ

Hello @Seller_W1tFzATWCqDHQ!

My name is JiAlex from the Community Manager team here on forums. I wanted to follow up on your post. In regard to this matter, our goal is always to ensure that customers shop our store with confidence. However, we consider a brand's enforcement of distribution policies and rules to be a matter between the sellers and the brand.

However, if you think there is abuse, you do have some options for reporting potential abuse, here are some additional details also explaining about the Test buy:

• Report Abuse in the Amazon Store (overview video)- Provides overview of each reporting option in the Report Abuse menu in Seller Central.

• Go directly to the Report abuse page or login to Seller Central, go to Performance, then Account Health, then click Report Abuse.

• If you have a registered brand, you may also report a violation directly to the Brand Registry team.

Any assistance, don’t hesitate to reach out to our support channel

Regards,

JiAlex

10
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user profile
Seller_W1tFzATWCqDHQ

Test Buy for a Low Stock FBM?

Hi All;

I am Amazon branded. On my listing is a counterfeiter selling FBM with low stock (6 units). They constantly jump on my listing with low inventory. I did a test buy but it will not arrive in a week and by then they will be off my listing. My question is; how do I report them if they are off the listing?

Thanks

570 visualizaciones
11 respuestas
Administrar tu marca
Etiquetas:Brand Registry, Falsificación, Unidad de crímenes de falsificación, Violación de la propiedad intelectual
30
Responder
user profile
Seller_W1tFzATWCqDHQ

Test Buy for a Low Stock FBM?

Hi All;

I am Amazon branded. On my listing is a counterfeiter selling FBM with low stock (6 units). They constantly jump on my listing with low inventory. I did a test buy but it will not arrive in a week and by then they will be off my listing. My question is; how do I report them if they are off the listing?

Thanks

Administrar tu marca
Etiquetas:Brand Registry, Falsificación, Unidad de crímenes de falsificación, Violación de la propiedad intelectual
30
570 visualizaciones
11 respuestas
Responder
user profile

Test Buy for a Low Stock FBM?

por parte de Seller_W1tFzATWCqDHQ

Hi All;

I am Amazon branded. On my listing is a counterfeiter selling FBM with low stock (6 units). They constantly jump on my listing with low inventory. I did a test buy but it will not arrive in a week and by then they will be off my listing. My question is; how do I report them if they are off the listing?

Thanks

Administrar tu marca
Etiquetas:Brand Registry, Falsificación, Unidad de crímenes de falsificación, Violación de la propiedad intelectual
30
570 visualizaciones
11 respuestas
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Seller_LyYw7fQRKc5G7
En respuesta a la publicación de Seller_W1tFzATWCqDHQ

Are you enrolled in the Brand Registry?

If the above is not true then you will have to deal with this as a buyer and do the following. Assuming that this item is actually counterfeit, contact the seller through your order and let them know this. Open a return or an A to Z claim as is appropriate. Choose the correct reason for the return. Make sure that you follow through on the return and or claim. Within a few days the seller will now have to provide invoices to Amazon or face the potential of their account being shut down.

Since Amazon maintains an open catalog where multiple sellers may list on a listing so long as it is the same product, it can make it difficult as a seller to do anything without a valid test buy. If I remember correctly, the test buy is covered in seller help or seller university. I don't remember which.

21
user profile
JiAlex_Amazon
En respuesta a la publicación de Seller_W1tFzATWCqDHQ

Hello @Seller_W1tFzATWCqDHQ!

My name is JiAlex from the Community Manager team here on forums. I wanted to follow up on your post. In regard to this matter, our goal is always to ensure that customers shop our store with confidence. However, we consider a brand's enforcement of distribution policies and rules to be a matter between the sellers and the brand.

However, if you think there is abuse, you do have some options for reporting potential abuse, here are some additional details also explaining about the Test buy:

• Report Abuse in the Amazon Store (overview video)- Provides overview of each reporting option in the Report Abuse menu in Seller Central.

• Go directly to the Report abuse page or login to Seller Central, go to Performance, then Account Health, then click Report Abuse.

• If you have a registered brand, you may also report a violation directly to the Brand Registry team.

Any assistance, don’t hesitate to reach out to our support channel

Regards,

JiAlex

10
Sigue esta conversación para recibir notificaciones cuando haya nueva actividad
user profile
Seller_LyYw7fQRKc5G7
En respuesta a la publicación de Seller_W1tFzATWCqDHQ

Are you enrolled in the Brand Registry?

If the above is not true then you will have to deal with this as a buyer and do the following. Assuming that this item is actually counterfeit, contact the seller through your order and let them know this. Open a return or an A to Z claim as is appropriate. Choose the correct reason for the return. Make sure that you follow through on the return and or claim. Within a few days the seller will now have to provide invoices to Amazon or face the potential of their account being shut down.

Since Amazon maintains an open catalog where multiple sellers may list on a listing so long as it is the same product, it can make it difficult as a seller to do anything without a valid test buy. If I remember correctly, the test buy is covered in seller help or seller university. I don't remember which.

21
user profile
Seller_LyYw7fQRKc5G7
En respuesta a la publicación de Seller_W1tFzATWCqDHQ

Are you enrolled in the Brand Registry?

If the above is not true then you will have to deal with this as a buyer and do the following. Assuming that this item is actually counterfeit, contact the seller through your order and let them know this. Open a return or an A to Z claim as is appropriate. Choose the correct reason for the return. Make sure that you follow through on the return and or claim. Within a few days the seller will now have to provide invoices to Amazon or face the potential of their account being shut down.

Since Amazon maintains an open catalog where multiple sellers may list on a listing so long as it is the same product, it can make it difficult as a seller to do anything without a valid test buy. If I remember correctly, the test buy is covered in seller help or seller university. I don't remember which.

21
Responder
user profile
JiAlex_Amazon
En respuesta a la publicación de Seller_W1tFzATWCqDHQ

Hello @Seller_W1tFzATWCqDHQ!

My name is JiAlex from the Community Manager team here on forums. I wanted to follow up on your post. In regard to this matter, our goal is always to ensure that customers shop our store with confidence. However, we consider a brand's enforcement of distribution policies and rules to be a matter between the sellers and the brand.

However, if you think there is abuse, you do have some options for reporting potential abuse, here are some additional details also explaining about the Test buy:

• Report Abuse in the Amazon Store (overview video)- Provides overview of each reporting option in the Report Abuse menu in Seller Central.

• Go directly to the Report abuse page or login to Seller Central, go to Performance, then Account Health, then click Report Abuse.

• If you have a registered brand, you may also report a violation directly to the Brand Registry team.

Any assistance, don’t hesitate to reach out to our support channel

Regards,

JiAlex

10
user profile
JiAlex_Amazon
En respuesta a la publicación de Seller_W1tFzATWCqDHQ

Hello @Seller_W1tFzATWCqDHQ!

My name is JiAlex from the Community Manager team here on forums. I wanted to follow up on your post. In regard to this matter, our goal is always to ensure that customers shop our store with confidence. However, we consider a brand's enforcement of distribution policies and rules to be a matter between the sellers and the brand.

However, if you think there is abuse, you do have some options for reporting potential abuse, here are some additional details also explaining about the Test buy:

• Report Abuse in the Amazon Store (overview video)- Provides overview of each reporting option in the Report Abuse menu in Seller Central.

• Go directly to the Report abuse page or login to Seller Central, go to Performance, then Account Health, then click Report Abuse.

• If you have a registered brand, you may also report a violation directly to the Brand Registry team.

Any assistance, don’t hesitate to reach out to our support channel

Regards,

JiAlex

10
Responder
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