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Seller_sCNERnXqy0ubH

REPLACEMENT ORDERS AWAITING SHIPMENT BEFORE CUSTOMER RETURNS ITEM

ALL-DAY REPLACEMENT ORDERS ARE GETTING SENT TO US BEFORE THE CUSTOMER EVEN SHIPS THE RETURN IT USED TO BE THAT WHEN THE CUSTOMER SHIPS THE ITEM BACK AFTER THAT IS WHEN AMAZON GAVE US THE ORDER TO SHIP. TODAY WE HAVE 8 ORDERS SENT TO US TO SHIP THE SECOND THE CUSTOMER OPENS THE REQUEST THIS IS NOT SAFE AT ALL AS WE WOULD HAVE NO IDEA IF THE CUSTOMER WILL RETURN IT OR NOT AS WELL AS THE ORDERS ARE AT 0$ IS ANYONE SEEING THE SAME ISSUES?

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Seller_sCNERnXqy0ubH

REPLACEMENT ORDERS AWAITING SHIPMENT BEFORE CUSTOMER RETURNS ITEM

ALL-DAY REPLACEMENT ORDERS ARE GETTING SENT TO US BEFORE THE CUSTOMER EVEN SHIPS THE RETURN IT USED TO BE THAT WHEN THE CUSTOMER SHIPS THE ITEM BACK AFTER THAT IS WHEN AMAZON GAVE US THE ORDER TO SHIP. TODAY WE HAVE 8 ORDERS SENT TO US TO SHIP THE SECOND THE CUSTOMER OPENS THE REQUEST THIS IS NOT SAFE AT ALL AS WE WOULD HAVE NO IDEA IF THE CUSTOMER WILL RETURN IT OR NOT AS WELL AS THE ORDERS ARE AT 0$ IS ANYONE SEEING THE SAME ISSUES?

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Seller_f4a7xAPCCSMqD
En respuesta a la publicación de Seller_sCNERnXqy0ubH

They have changed it now so that the replacement order is shipped right away and the customer has 30 days to return it. If they don't then you have to file a SAFE-T claim, so that's another fun thing to keep track of. You can find the info on the help article here.

20
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Roberto_Amazon
En respuesta a la publicación de Seller_sCNERnXqy0ubH

Hello! @Seller_sCNERnXqy0ubH

This is Roberto and I wanted to follow up on your post. @Seller_f4a7xAPCCSMqD has provided you an accurate response on this matter. Thank you for your support.

I am also adding additional information on the SAFE-T claims, as this specific use case is covered under possible cases for reimbursement in the SAFE-T claim policy:

"The customer did not return the product, evident by lack of "Return Merchandise Authorization (RMA)" or a carrier’s "first scan" in a return tracking.

Note: This does not apply to items that are deemed ‘Hazmat’ or ‘Non-returnable’ by Amazon systems, unless the return reason is considered as the customer’s fault. Visit here to learn more about when a return reason is considered as the customer’s fault."

Regards,

Roberto

00
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Seller_sCNERnXqy0ubH

REPLACEMENT ORDERS AWAITING SHIPMENT BEFORE CUSTOMER RETURNS ITEM

ALL-DAY REPLACEMENT ORDERS ARE GETTING SENT TO US BEFORE THE CUSTOMER EVEN SHIPS THE RETURN IT USED TO BE THAT WHEN THE CUSTOMER SHIPS THE ITEM BACK AFTER THAT IS WHEN AMAZON GAVE US THE ORDER TO SHIP. TODAY WE HAVE 8 ORDERS SENT TO US TO SHIP THE SECOND THE CUSTOMER OPENS THE REQUEST THIS IS NOT SAFE AT ALL AS WE WOULD HAVE NO IDEA IF THE CUSTOMER WILL RETURN IT OR NOT AS WELL AS THE ORDERS ARE AT 0$ IS ANYONE SEEING THE SAME ISSUES?

87 visualizaciones
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Seller_sCNERnXqy0ubH

REPLACEMENT ORDERS AWAITING SHIPMENT BEFORE CUSTOMER RETURNS ITEM

ALL-DAY REPLACEMENT ORDERS ARE GETTING SENT TO US BEFORE THE CUSTOMER EVEN SHIPS THE RETURN IT USED TO BE THAT WHEN THE CUSTOMER SHIPS THE ITEM BACK AFTER THAT IS WHEN AMAZON GAVE US THE ORDER TO SHIP. TODAY WE HAVE 8 ORDERS SENT TO US TO SHIP THE SECOND THE CUSTOMER OPENS THE REQUEST THIS IS NOT SAFE AT ALL AS WE WOULD HAVE NO IDEA IF THE CUSTOMER WILL RETURN IT OR NOT AS WELL AS THE ORDERS ARE AT 0$ IS ANYONE SEEING THE SAME ISSUES?

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REPLACEMENT ORDERS AWAITING SHIPMENT BEFORE CUSTOMER RETURNS ITEM

por parte de Seller_sCNERnXqy0ubH

ALL-DAY REPLACEMENT ORDERS ARE GETTING SENT TO US BEFORE THE CUSTOMER EVEN SHIPS THE RETURN IT USED TO BE THAT WHEN THE CUSTOMER SHIPS THE ITEM BACK AFTER THAT IS WHEN AMAZON GAVE US THE ORDER TO SHIP. TODAY WE HAVE 8 ORDERS SENT TO US TO SHIP THE SECOND THE CUSTOMER OPENS THE REQUEST THIS IS NOT SAFE AT ALL AS WE WOULD HAVE NO IDEA IF THE CUSTOMER WILL RETURN IT OR NOT AS WELL AS THE ORDERS ARE AT 0$ IS ANYONE SEEING THE SAME ISSUES?

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Seller_f4a7xAPCCSMqD
En respuesta a la publicación de Seller_sCNERnXqy0ubH

They have changed it now so that the replacement order is shipped right away and the customer has 30 days to return it. If they don't then you have to file a SAFE-T claim, so that's another fun thing to keep track of. You can find the info on the help article here.

20
user profile
Roberto_Amazon
En respuesta a la publicación de Seller_sCNERnXqy0ubH

Hello! @Seller_sCNERnXqy0ubH

This is Roberto and I wanted to follow up on your post. @Seller_f4a7xAPCCSMqD has provided you an accurate response on this matter. Thank you for your support.

I am also adding additional information on the SAFE-T claims, as this specific use case is covered under possible cases for reimbursement in the SAFE-T claim policy:

"The customer did not return the product, evident by lack of "Return Merchandise Authorization (RMA)" or a carrier’s "first scan" in a return tracking.

Note: This does not apply to items that are deemed ‘Hazmat’ or ‘Non-returnable’ by Amazon systems, unless the return reason is considered as the customer’s fault. Visit here to learn more about when a return reason is considered as the customer’s fault."

Regards,

Roberto

00
Sigue esta conversación para recibir notificaciones cuando haya nueva actividad
user profile
Seller_f4a7xAPCCSMqD
En respuesta a la publicación de Seller_sCNERnXqy0ubH

They have changed it now so that the replacement order is shipped right away and the customer has 30 days to return it. If they don't then you have to file a SAFE-T claim, so that's another fun thing to keep track of. You can find the info on the help article here.

20
user profile
Seller_f4a7xAPCCSMqD
En respuesta a la publicación de Seller_sCNERnXqy0ubH

They have changed it now so that the replacement order is shipped right away and the customer has 30 days to return it. If they don't then you have to file a SAFE-T claim, so that's another fun thing to keep track of. You can find the info on the help article here.

20
Responder
user profile
Roberto_Amazon
En respuesta a la publicación de Seller_sCNERnXqy0ubH

Hello! @Seller_sCNERnXqy0ubH

This is Roberto and I wanted to follow up on your post. @Seller_f4a7xAPCCSMqD has provided you an accurate response on this matter. Thank you for your support.

I am also adding additional information on the SAFE-T claims, as this specific use case is covered under possible cases for reimbursement in the SAFE-T claim policy:

"The customer did not return the product, evident by lack of "Return Merchandise Authorization (RMA)" or a carrier’s "first scan" in a return tracking.

Note: This does not apply to items that are deemed ‘Hazmat’ or ‘Non-returnable’ by Amazon systems, unless the return reason is considered as the customer’s fault. Visit here to learn more about when a return reason is considered as the customer’s fault."

Regards,

Roberto

00
user profile
Roberto_Amazon
En respuesta a la publicación de Seller_sCNERnXqy0ubH

Hello! @Seller_sCNERnXqy0ubH

This is Roberto and I wanted to follow up on your post. @Seller_f4a7xAPCCSMqD has provided you an accurate response on this matter. Thank you for your support.

I am also adding additional information on the SAFE-T claims, as this specific use case is covered under possible cases for reimbursement in the SAFE-T claim policy:

"The customer did not return the product, evident by lack of "Return Merchandise Authorization (RMA)" or a carrier’s "first scan" in a return tracking.

Note: This does not apply to items that are deemed ‘Hazmat’ or ‘Non-returnable’ by Amazon systems, unless the return reason is considered as the customer’s fault. Visit here to learn more about when a return reason is considered as the customer’s fault."

Regards,

Roberto

00
Responder
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