Developer account registration blocked after cancelling registration on accident
I started the registration process for a developer account and somehow I wasn't logged into the right account. I decided to cancel the registration and go back so I could select the correct account. When I did, I am now blocked by this message:
We have detected that you have started registering in a different marketplace previously. You need to complete your registration in the first marketplace before you can expand to a new one. You can also start the registration in the current marketplace using a different email address.
No matter which account I select on the correct account, I can't get past this error message to resume the original registration.
When I try to start over on the registration for the wrong account to clear this out, it just brings me back to the "Select a Merchant and Marketplace" page over and over again with no error messages.
What am I to do here?
Developer account registration blocked after cancelling registration on accident
I started the registration process for a developer account and somehow I wasn't logged into the right account. I decided to cancel the registration and go back so I could select the correct account. When I did, I am now blocked by this message:
We have detected that you have started registering in a different marketplace previously. You need to complete your registration in the first marketplace before you can expand to a new one. You can also start the registration in the current marketplace using a different email address.
No matter which account I select on the correct account, I can't get past this error message to resume the original registration.
When I try to start over on the registration for the wrong account to clear this out, it just brings me back to the "Select a Merchant and Marketplace" page over and over again with no error messages.
What am I to do here?
1 respuesta
CR_Amazon
@Seller_lbZ0YAjaOHny4
Hello there, my name is CR and wanted to hop in here to see if I could be of any assistance.
Have you tried to reach out to Seller Support for this? You can contact them by following the hyperlink above.
Additionally, I'd recommend to view this page for Selling Partner API Developer Support that may be a more appropriate path here to connect with Developer Support. Pulled from the above link:
Contact Selling Partner API Developer Support
To open a case with Selling Partner Developer Support, follow these steps:
- Go to the Get support page.
- Click Developer support.
- Sign in with your Seller Central credentials and follow the on-screen instructions.
Hope this helps!
CR_Amazon
