SAFE-T Claim - Customer Returned Literal Garbage to us
Instead of returning the product we sold to them (500 carbonless forms), a customer sent us a tiny children's notepad with what looks like a Pokemon on it.
We do not sell this item. It is the type of thing someone would purchase for a party favor at a children's birthday party, so it's probably worth 50 cents. Basically, it is garbage.
However, Amazon refuses to reimburse the full amount of $73.20. They are only reimbursing us $59.25. I'm not a scientist, but I don't think that a notepad is worth $13.95. And that's not even touching the fact that we also got billed for the UPS return label.
When asked why, I received this response:
"Please be informed that SAFE -T follows the restocking fee policy to grant reimbursements for damaged returns.
The maximum reimbursement is limited up-to 50% of the item price.
SAFE-T investigators will issue the reimbursement according to the damage as indicated in the proof or pictures provided."
I have chatted with Amazon customer service and they keep telling me to wait while they look into it, only to send the same copy/paste response.
MODS. What gives? Why do I have to take time out of my work day to point out an obvious scam? Over and over again? I have more important stuff to do, for the customers who aren't terrible.
Order ID 114-2422637-5905024
SAFE-T Claim - Customer Returned Literal Garbage to us
Instead of returning the product we sold to them (500 carbonless forms), a customer sent us a tiny children's notepad with what looks like a Pokemon on it.
We do not sell this item. It is the type of thing someone would purchase for a party favor at a children's birthday party, so it's probably worth 50 cents. Basically, it is garbage.
However, Amazon refuses to reimburse the full amount of $73.20. They are only reimbursing us $59.25. I'm not a scientist, but I don't think that a notepad is worth $13.95. And that's not even touching the fact that we also got billed for the UPS return label.
When asked why, I received this response:
"Please be informed that SAFE -T follows the restocking fee policy to grant reimbursements for damaged returns.
The maximum reimbursement is limited up-to 50% of the item price.
SAFE-T investigators will issue the reimbursement according to the damage as indicated in the proof or pictures provided."
I have chatted with Amazon customer service and they keep telling me to wait while they look into it, only to send the same copy/paste response.
MODS. What gives? Why do I have to take time out of my work day to point out an obvious scam? Over and over again? I have more important stuff to do, for the customers who aren't terrible.
Order ID 114-2422637-5905024
9 respuestas
Xander_Amazon
@Seller_MpXSoTqk9VPqa- I saw your comment in another post, can you share photos of the notepads here please?
Xander_Amazon
I did recieve an update this morning from the escalations team and this situation is still under investigation. I'll circle back once I have more information.
Xander_Amazon
Hi Folks - I did get more direction on what sellers should be doing while these cases are under investigation. Should you recieve another package, please:
- Go to Report Abuse
- Select violation type
- Provide concerned Order ID or ASIN/ISBN, as applicable
Make sure to include the following information in the Please describe your issue field, as applicable:
- The store or business name of the seller you are reporting
- The ASIN or ISBN of the item's detail page and the product title
- The marketplaces for which the violation has occurred
- A concise explanation of the violation based on the policy
- Supporting documentation (for example, order IDs, related messaging, or receipts)
Should you not be able to access the above, please consult your Account Managers or Seller Support. Additionally, you can still request refunds through:
- Safe-T
- A-to-Z Guarantee appeals
- FBA Reimbursement process (as applicable)
Xander_Amazon
Hi sellers - I am still following up on this with the internal investigations team. Thank you for your patience, and please continue to report if you get more items.
Xander_Amazon
Sellers -
Based on your reports, we have taken the necessary actions on the reported accounts. We are also enhancing our abuse detection systems to better protect your business moving forward.
While we cannot share specific details, please know that we take every report seriously and use your feedback to strengthen our marketplace protection.
Thank you for working with me to build a trusted selling environment, and community.
Xander
