Is there a way I can get more detailed information as to why a SAFE-T claim was denied?
As the subject says, I'm tryin got get more information on as to why a SAFE-T claim keeps getting denied. Is there a contact I can get more information from? Buyer returned the wrong item, I've taken detailed images and have written a detailed description, yet it keeps getting denied. What more could they possibly want?
I have summitted 75 SAFE-T claims in the last month and I break my back to jump through all the hoops. 87% of my claims are granted and I work hard to keep that number up, but I hate jumping through all the hoops just to get denied and then not really know what I'm doing wrong.
70586-93397-5904341
Is there a way I can get more detailed information as to why a SAFE-T claim was denied?
As the subject says, I'm tryin got get more information on as to why a SAFE-T claim keeps getting denied. Is there a contact I can get more information from? Buyer returned the wrong item, I've taken detailed images and have written a detailed description, yet it keeps getting denied. What more could they possibly want?
I have summitted 75 SAFE-T claims in the last month and I break my back to jump through all the hoops. 87% of my claims are granted and I work hard to keep that number up, but I hate jumping through all the hoops just to get denied and then not really know what I'm doing wrong.
70586-93397-5904341
3 respuestas
Seller_f4a7xAPCCSMqD
In my experience, they can be very picky about the pictures. Are you including ones of the return shipping label, return packaging, and the product outside of any packaging?
Nano_Amazon
Hello @Seller_kejbIELpV6ulH
Thank you for inquiring about your denied safety claim. While I don't have access to the specific details of your case, I can provide some general guidance:
1) Review the denial notification: Carefully read the explanation provided in the denial notification. It often contains specific reasons for the rejection.
2) Common reasons for denial:
- Insufficient evidence
- Incomplete documentation
- Failure to meet Amazon's safety standards
- Inconsistencies in the claim
3) Next steps:
- If you believe the denial was in error, you can appeal the decision.
- Gather additional supporting documentation or evidence.
- Address any specific issues mentioned in the denial notification.
For detailed information:
- Check your Seller Central account for any messages related to the claim.
- Review Amazon's safety claim policies to ensure compliance.
If you need further clarification, feel free to contact Seller Support and ask for guidance on how to improve your claim for a potential resubmission.
Remember, safety is a top priority for Amazon, and all claims are thoroughly reviewed. If you decide to appeal or resubmit, ensure you provide comprehensive and accurate information to support your case.
Have a great day!
Nano
