Account reinstatement Help
Hi,
We need help to reinstate our Amazon account. We submitted invoices from 3 different vendors and keep getting the email below. For our Account reinstatement, the requirement from Amazon is as below.
In our understanding all the invoices submitted are correct. We need help to understand what we should do to have this account reinstated.
Amazon customer support for sellers is not able to help. They just give you some ideas based on their understanding. They also don't have much of the details.
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Hello Seller,
We received your submission but do not have enough information to reactivate your account at this time.
How do I reactivate my account?
To reactivate your selling account, please submit the following information:
-- Copies of final invoices or receipts from a new supplier after 12/22/2023
-- These documents should reflect at least 10 units of inventory.
-- Include contact information for your new supplier, including name, phone number, address, and website. We will maintain the confidentiality of your supplier contact information.
-- You may remove pricing information, but the rest of the document must be visible
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Hello,
We received your submission but do not have enough information to reactivate your account.
Why did this happen?
You have not sent us sufficient information that we previously requested from you to address our concerns with your account. For privacy reasons, we do not provide details about our investigation methods.
What happens now?
Your account will remain deactivated. If we do not receive the requested information your account will remain deactivated.
How do I appeal this decision?
If you have additional documents or information that you have not yet provided, you can submit your appeal by following the instructions on the "Account Health" page in Seller Central:
Review our past communications with you that specify the information required to appeal this decision.
Has your account been deactivated in error?
If you believe the complaints about the authenticity of your items are unjustified or received in error, you can explain how you identified this issue by following the instructions on the "Account Health" page in Seller Central and we will investigate your concern:
To view your account performance, select "Account Health" on the home screen of the Amazon Seller app on your iOS or Android device, or go to the "Account Health" page in Seller Central:
The "Account Health" page shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
Abuse Escalations, Customer Trust and Partner Support
Account reinstatement Help
Hi,
We need help to reinstate our Amazon account. We submitted invoices from 3 different vendors and keep getting the email below. For our Account reinstatement, the requirement from Amazon is as below.
In our understanding all the invoices submitted are correct. We need help to understand what we should do to have this account reinstated.
Amazon customer support for sellers is not able to help. They just give you some ideas based on their understanding. They also don't have much of the details.
===============================================================
Hello Seller,
We received your submission but do not have enough information to reactivate your account at this time.
How do I reactivate my account?
To reactivate your selling account, please submit the following information:
-- Copies of final invoices or receipts from a new supplier after 12/22/2023
-- These documents should reflect at least 10 units of inventory.
-- Include contact information for your new supplier, including name, phone number, address, and website. We will maintain the confidentiality of your supplier contact information.
-- You may remove pricing information, but the rest of the document must be visible
==============================================================================
Hello,
We received your submission but do not have enough information to reactivate your account.
Why did this happen?
You have not sent us sufficient information that we previously requested from you to address our concerns with your account. For privacy reasons, we do not provide details about our investigation methods.
What happens now?
Your account will remain deactivated. If we do not receive the requested information your account will remain deactivated.
How do I appeal this decision?
If you have additional documents or information that you have not yet provided, you can submit your appeal by following the instructions on the "Account Health" page in Seller Central:
Review our past communications with you that specify the information required to appeal this decision.
Has your account been deactivated in error?
If you believe the complaints about the authenticity of your items are unjustified or received in error, you can explain how you identified this issue by following the instructions on the "Account Health" page in Seller Central and we will investigate your concern:
To view your account performance, select "Account Health" on the home screen of the Amazon Seller app on your iOS or Android device, or go to the "Account Health" page in Seller Central:
The "Account Health" page shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
Abuse Escalations, Customer Trust and Partner Support
9 respuestas
Seller_4zBzdtgCyS9EI
This comes up too often, so I packed it all in one …..
I have seen a STEEP increase in sellers suspended for retail arbitrage. Some or all of this information applies to you. Your account may not be suspended yet. Maybe your funds are just on hold and you wonder when you will get paid.
Lot's of confused people here when it comes to Amazon's invoice/LOA requirements! (If a LOA was requested it MUST be provided and state permission to sell the brand ON AMAZON)
This usually confuses people that didn’t read Amazon’s policies (often also law) on sourcing, invoice requirements and Intellectual property.
Do you need a LOA (Brand's letter of authorization for you to sell their brand on Amazon) to list a product?
No, according to Amazon "in writing", you just need a distributor invoice showing you purchased 10 items of the same product to get approved to sell most brands
Can I get approved to sell items I purchased retail? Yes, sure, Whatever gets you to pay fees.
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So why would I suddenly need a LOA and my invoices are not accepted?
Because as soon as there is a complaint, from a buyer or competitor, claiming your item is not authentic,
Amazon will now request and demand... brand approved distributor invoices for everything you sold in the last year! And frequently along with that, they now want to see your LOA.
Amazon "assumes" you are authorized to sell the product, but they don't ask. They actually don't mind you to sell however you can and pay your fees, but will throw you under the next passing bus, at the first sign of trouble. While that sounds pretty mean, it really only catches up to sellers that didn’t waste the time to read laws and policies, before starting to run a business. The information has always been there. You agreed when you signed up that you understood all the policies. You just didn’t actually read them, who does…
That means without LOA and proper distributor invoice, your account will remain suspended for selling "counterfeits", for all affected products, any sales proceeds in your account will be confiscated and any products you have at FBA and cannot produce these documents for, will be destroyed as counterfeit.
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How is buying from Cosco/Walmart/Alibaba/Overstock pallets……. an issue?
To proof authenticity, one has to look at the supply chain.
From Brand to authorized distributor, from distributor to retailer from retailer to end consumer.
That supply chain ended, when you purchased it at retail. The manufacturer lost all control over the product at THAT POINT, the sale to you, the END CONSUMER. Since nobody can control if the product you are reselling is the actual product you got a receipt for, the supply chain (and authenticity) cannot be validated.
That also means all warranties and product backing also ends with you, holder of the receipt (not an invoice!!), and your product cannot be resold as new, as it now lacks that FULL warranty time (at least) and manufacturer backing. A new products MUST include all warranties
So what can I do now?
Honestly? Likely nothing, unless you have the required paperwork. You can try to go to Amazon’s seller university and watch the videos and then write an appeal apologizing and telling them what you did wrong, how and what you have learned now and that you will never list items again you are not authorized to sell.
Problem is, they will want to know how and where you will source your products in the future and unless you have a legit business, you wont get a wholesale account and brand approval easily. But you will need a distributor and a LOA to go with your appeal.
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So what do they need in my invoice to proof my items are authentic?”
INVOICES
Copies of invoices, receipts or other similar documents that demonstrate where your products are produced or manufactured
You invoice should include
• detailed list of products (at least 10 per item, Product name, model number or UPC that can be verified online)) ,
• terms of sale (net30/net60/cash..)
• must be by the brand itself or a brand authorized distributor (not a retail store for the general public, not some back door pallet seller wanna be distributor )***
• your full business name and address, as entered in seller central
• a COMPLETED transaction ( order shipped),
• suppliers full name and contact details, (e-mail, phone or both)
• Should reflect the sales volume of your product across all Amazon marketplaces in the last 365 days
• Should demonstrate your product’s full supply chain
***Should include contact information for the supplier(s) and the original manufacturer. We may contact suppliers or manufacturers to verify the documents
Your documents should be able to trace your products to the original manufacturer even if you did not purchase them directly from the original manufacturer. This may require requesting additional invoices or supply chain documentation from your supplier if you are not sourcing directly from the manufacturer.
Stevie_Amazon
Hi there @Seller_GY3X8pEPJuB5d,
Thank you for utilizing the Seller Forums.
We need help to reinstate our Amazon account. We submitted invoices from 3 different vendors and keep getting the email below. For our Account reinstatement, the requirement from Amazon is as below.
In our understanding all the invoices submitted are correct. We need help to understand what we should do to have this account reinstated.
I understand you are working toward reactivating your selling account and have received a request to provide invoices.
Per policy, all sourcing documentation must be copies of invoices, receipts or other similar documents that demonstrate where your products are produced or manufactured.
These documents:
- Should reflect the sales volume of your product across all Amazon marketplaces in the last 365 days
- Should demonstrate your product’s full supply chain
- Should include contact information for the supplier(s) and the original manufacturer. We may contact suppliers or manufacturers to verify the documents
- Your documents should be able to trace your products to the original manufacturer even if you did not purchase them directly from the original manufacturer. This may require requesting additional invoices or supply chain documentation from your supplier if you are not sourcing directly from the manufacturer.
- You may remove pricing information, but the rest of the document must be visible to enable adequate review of the documents you provide. For ease of our review, you may highlight or circle the ASIN(s) under review.
Do your invoices meet the above requirements?
I also highly suggest you follow the advice of @Seller_4zBzdtgCyS9EI as they have provided the same insight I would be able to provide here.
Best,
Stevie
Seller_4zBzdtgCyS9EI
Forget your competitors, unless you want to be suspended for good when they are. The same invoice requirements apply. I assume you were suspended for drop shipping, either way, you wont get a 3rd shot. Your "supplier" needs to be a BRAND APPROVED B2B wholesale distributor and you should be brand approved to sell their product on Amazon, at the very least, get confirmation from the brand in writing that there are no restrictions to your selling it on Amazon.
Atlas_Amazon
Hello @Seller_GY3X8pEPJuB5d
Thank you for information provided regarding the current request for information. I understand our team is looking for valid invoices for your product. I would refer to the requirements provided by @Stevie_Amazon for reference on the invoices that are going to be provided.
I have gone ahead and forwarded your information for outreach. Please ensure that your contact information has been updated so they may reach you. If you have any additional details to share, continue to refer here for support.
Best,
Atlas
