Hello,

I completed the ID verification video call on 5/6, providing all requested documents and answers. I also received an email stating, 'You have successfully completed virtual identity verification.'

However, despite being eligible for withdrawable payment since then, the 'Request Payment' button is still greyed out.

Before receiving the first email related to this interview, I used to request payment daily.

After the successful interview, my 'Reserve Policy' should have returned to normal, but I still can't see any withdrawable balance.

This is clearly a system error that needs to be fixed. Payments for my shipments delivered before the initial email should have been released by now.

The case I opened on this issue has only resulted in automatic responses repeating policies I already know. (CASE 15210317961)

Please escalate my issue to an expert who can genuinely resolve it.