Hello,

We have a serious problem with inventory refund. Most of the requests entered are rejected and data cannot be re-entered within 30 days.

I also think that the lost inventory refund policy should be changed, I am sure most of us agree.

The seller cannot be held responsible for a product lost in the warehouse.

In the current situation, even if an invoice is presented, the purchase price is not covered. Moreover, you should pay the shipping and customs costs that you are reluctant to pay when the seller documents them.

After all, the seller has already incurred these costs to sell these products. And the loss of the products is not the seller's problem.

I strongly convey that you should take more responsibility in this regard and update the lost inventory payment policy.

I do not want to open a case about this issue again because I always get automatic responses.

I hope we witness this policy change.

Best regards