INFORM ACT - Address Change?
Hi - I'm being asked to fill out the annual INFORM ACT.
I had a business address change mid-year, so before filling out the inform ACT I need to get a postcard shipped to my new location.
It's been over a week and the postcard is still in "DISPATCH". Is my account going to be deactivated?
INFORM ACT - Address Change?
Hi - I'm being asked to fill out the annual INFORM ACT.
I had a business address change mid-year, so before filling out the inform ACT I need to get a postcard shipped to my new location.
It's been over a week and the postcard is still in "DISPATCH". Is my account going to be deactivated?
8 respuestas
Seller_vGMq718R9Jabh
Same issue here! its been stuck on dispatch for 5 days
Seller_HNb3DKeU0CljX
I am in a horrible place, very similar. Bear with me, I'm quite upset about this issue.
INFORM act information was due April 30th, we were in compliance with the laws. Our reverification date wasn't until June 23rd.
May 2nd I changed our business address, and stepped on a complete landmine. Account was immediately deactivated and I was told I needed to wait for a postcard in the mail -- all because I updated the address in between those two dates. Otherwise, outside of this window of two dates it *should* have allowed me the 10 day grace period to enter a new verification code without having the entire account deactivated.
Ultimately the estimated date of postcard delivery came and went. The card showed it was dispatched but never in transit, even after the estimated delivery date.
Account Support stated I needed to request a new postcard, and CONFIRMED that if the initial postcard turned up the code would not be invalid, that the new postcard would have the same code...
Well the initial card turned up and the code is invalid. I now have to wait another undetermined amount of time to get the next card. No one on the Account Support team will accept a video call or enter the code on our behalf.
They have no ability to escalate this issue. I'm now told to wait 36-48 hours for someone to respond to a ticket. It's infuriating the confidence Account Support had to tell me to order a new card and that the codes would match.
Our account has been deactivated for 16 days now. Thousands of dollars of earnings for Amazon lost. It's beyond me that they wouldn't FedEx these letters next-day, nor have a pathway to reactivate the account. All of my Amazon POCs are completely lost of the topic.
Sharing all this so hopefully, someone else avoids the landmine and avoids being down for so long. My suggestion, just WAIT for that card.
Seller_crHiR57kkteUT
I'm having the same issue. Moved recently and updated my address which triggered the INFORM Act. I've been waiting for my confirmation code for over a week but its been stuck on dispatched. The account health team keeps assuring me that my account will not be deactivated if the confirmation code isn't showing delivered and I should request another one after a couple more days. I have no idea what to believe.
Seller_crHiR57kkteUT
Did you receive your confirmation code now or are you still waiting?
Nikki_Amazon
Greetings @Seller_BOmv7FEw2Ue2Q,
Thank you for utilizing the seller forums to obtain help with your post card still on the way to be able to verify your address due to Inform Act requirements.
Since you changed your business address, you must complete the electronic certification within 10 days to avoid account deactivation. If you do not respond in time or we cannot verify your information, we may withhold your payments or deactivate your selling account until verification is complete.
If your account is deactivated due to the INFORM Consumers Act, go to “Reactivate your account” at the top of the Account Health page in Seller Central and follow the steps. Your account will be reinstated within 48-72 hours after completing both verification and certification as required by the INFORM Consumers Act.
Please visit the page About the INFORM Consumers Actfor more information.
The forums community and I are committed to assisting you. Feel free to share how we can support you moving forward.
Wish you all the best,
Nikki
Seller_crHiR57kkteUT
Mine finally arrived on May 28. The page said it would arrive May 18. The "tracking" still said dispatched when it arrived.
