cross-border restrictions usa to Canada- Can't understand why my product is restricted-- can I dispute this?
I have been trying to find an answer to this for almost a year now and seller central has NEVER given me DETAILS on why my product is restricted-- just that it is. I would love to know if I can dispute this, but getting details about the reason behind the restriction is important! I have a children's game that has been safety tested for Canada. Any advice?? Thank you!!
cross-border restrictions usa to Canada- Can't understand why my product is restricted-- can I dispute this?
I have been trying to find an answer to this for almost a year now and seller central has NEVER given me DETAILS on why my product is restricted-- just that it is. I would love to know if I can dispute this, but getting details about the reason behind the restriction is important! I have a children's game that has been safety tested for Canada. Any advice?? Thank you!!
6 respuestas
Seller_nRFmxiQg4EGrw
This is strictly a wild guess, and likely wrong, but gotta ask:
Are you authorized to sell this product in both US and Canada? If this is a big brand with many subsidiaries, do both countries even fall under the same subsidiary?
Glenn_Amazon
Hi there @Seller_g9d5Wk7BCWNDj,
I'm sorry you are having this issue selling your product in Canada. There are a number of different regulations that might impact eligibility for sale, however in order to investigate I will need your most recent Seller Support Case on this issue. Once you provide your details I will review and see what options, if any, I can provide. Thank you.
-Glenn
