Hello,

We recently received our trademark certificate from the Canadian Intellectual Property Office (CIPO) on December 20, 2024. However, when I attempted to enroll the trademark in Amazon Brand Registry, I received the following error message:

"Trademark is already enrolled in Brand Registry. If you'd like to be affiliated with this brand, use this form to share your contact information with the current Administrator."

We are the rightful owners of this trademark, and the certificate is issued under our company name. It’s possible that the trademark may have been mistakenly registered by another party or through an old submission.

Could you please advise on the next steps to resolve this issue and allow us to register our trademark correctly?

Thank you.