Supply Chain Verification- unverifiable supplier - WE ARE THE BRAND OWNER
Does anyone have any experience with this?
After over 10 years of successful selling on Amazon, Amazon requested a virtual identity and supply chain Interview which we completed. We provided all requested info, and Amazon seemed satisfied but requested some additional info like import docs, commercial invoices etc….
A few weeks later our account was deactivated, stating “that you have supplied documentation to Amazon which were from an un-verifiable supplier.”
First off - we are the supplier as we are the registered brand owner and registered with Brand Registry.
We’ve appealed 4 times providing every document under the sun - Including a LOA, trademark documentation, commercial invoices, manufacturing invoices, QC inspection Documents and much much more. Amazon has not even made an attempt to reach out to the suppliers.
The invoices we provided account for all merchandise sold, and include actual import documents and filings tracking that inventory. There are also internal invoices from ourselves to ourselves documents a full chain of custody for the inventory.
We’ve reached out to Amazon many times but they are just ignoring the cases and closing them with no response.
Someone help!
Supply Chain Verification- unverifiable supplier - WE ARE THE BRAND OWNER
Does anyone have any experience with this?
After over 10 years of successful selling on Amazon, Amazon requested a virtual identity and supply chain Interview which we completed. We provided all requested info, and Amazon seemed satisfied but requested some additional info like import docs, commercial invoices etc….
A few weeks later our account was deactivated, stating “that you have supplied documentation to Amazon which were from an un-verifiable supplier.”
First off - we are the supplier as we are the registered brand owner and registered with Brand Registry.
We’ve appealed 4 times providing every document under the sun - Including a LOA, trademark documentation, commercial invoices, manufacturing invoices, QC inspection Documents and much much more. Amazon has not even made an attempt to reach out to the suppliers.
The invoices we provided account for all merchandise sold, and include actual import documents and filings tracking that inventory. There are also internal invoices from ourselves to ourselves documents a full chain of custody for the inventory.
We’ve reached out to Amazon many times but they are just ignoring the cases and closing them with no response.
Someone help!
19 respuestas
Seller_ta9r1O11wxcfi
Sorry to hear this. This has happened to a brand I manage.
First of all, what category, and product type are you selling in?
Seller_kPsgE9cDZSpjF
@Bryce_Amazon@LeviDylan_Amazon@CR_Amazon@Quincy_Amazon
Seller_Ova08MfptK2lN
please help! @CR_Amazon @Steve_Amazon @Quincy_Amazon @Micah_Amazon @Bryce_Amazon @Sandy_Amazon @Yvett_Amzn @Jadore_Amazon @Cooper_Amazon@Michelle_Amazon
Seller_HjfyVYcuJdbTf
Please post your Case ID.... moderators will need it here to help you.
It can be a closed Case. If you have several, I'm sure you can post more than one ID
Seller_Ova08MfptK2lN
Only case ID I have open for this is: 15861068881
this is regarding Account deactivation which occurred on August 14th.
@Kimflows
Atlas_Amazon
Hello @Seller_Ova08MfptK2lN
Thank you for the information provided regarding the issues you have been seeing with your account. I did review the case information provided and did confirm the action taken against your account. Our team does have concerns regarding the sourcing and quality of the product that is being sold from your account which has caused them to request additional documentation from you. The information that has been provided up to this point has not been verifiable which is why the account remains in its current status.
Can you clarify the exact set up that you have for your inventory? Does the product originate from you or do you have a third party that assists with the manufacturing? As for the trademark ownership information, can you verify if you are providing details that shows the trademark has been registered for the US marketplace? What type of documentation does the ownership details include? If our team is unable to verify the documentation provided to them, they will be obligated to reject the submission. Do you have anything additional that has not already been submitted to them?
At this point, our team will be looking for new information that can dispute their concerns over your inventory. Without this information, we cannot guarantee a resolution will be available for these concerns. We do encourage you to continue to provide any details relevant to this thread for support.
Best,
Atlas
Seller_Ova08MfptK2lN
@Atlas_Amazon PLEASE ASSIST FURTHER.
We’ve submitted additional information addressing all the concerns you mentioned. Please review our submission again and provide additional support here. We are trying our best here.
Seller_V5HlKCeFomff6
HOW ridiculous!! How does this happen in the first place????@Amazon. They are the brand owner....!
Again, like someone said, every seller is ONE email away from being screwed. It is very disappointing that loyal sellers are being treated like crap.
Seller_Ova08MfptK2lN
@CR_Amazon @Steve_Amazon @Quincy_Amazon @Micah_Amazon @Bryce_Amazon @Sandy_Amazon @Yvett_Amzn @Jadore_Amazon @Cooper_Amazon @Michelle_Amazon @Atlas_Amazon
Any additional information you can provide which would assist in our appeal would be greatly appreciated.
We are eager to work with Amazon to address all their concerns, but the limited information provided by Amazon makes it nearly impossible to do that.
Thank you in advance.
