US Testing Results not recognized by Canadian product safety (3 months and ongoing already case still not solved!)
1. My product was a general household food container and is not baby/toddler feeding specific.
2. Have been selling the same ASIN 3 years in US marketplace and almost 2 years in Canada marketplace and suddenly have this compliance issue.
3. I have submitted the food safety lab testing results obtained from Amazon accredited lab, but Canada product compliance department said they are not acceptable since the "code" for lead is different for Canada. How come a US product testing result is not recognized by Canada regulation when the testing materials are literally the same, just have different coding based on different country.
The product compliance team in the US already is super painful to deal with, I didn't realized that Canadian team also does not read thoroughly on each case!
Case No: 17742849181
US Testing Results not recognized by Canadian product safety (3 months and ongoing already case still not solved!)
1. My product was a general household food container and is not baby/toddler feeding specific.
2. Have been selling the same ASIN 3 years in US marketplace and almost 2 years in Canada marketplace and suddenly have this compliance issue.
3. I have submitted the food safety lab testing results obtained from Amazon accredited lab, but Canada product compliance department said they are not acceptable since the "code" for lead is different for Canada. How come a US product testing result is not recognized by Canada regulation when the testing materials are literally the same, just have different coding based on different country.
The product compliance team in the US already is super painful to deal with, I didn't realized that Canadian team also does not read thoroughly on each case!
Case No: 17742849181
3 respuestas
Sunnie_Amazon
Hello, Thank you for providing the Case ID. I already added a note, and I'm requesting an update to the team in charge.
I will keep an eye on your case and keep you informed.
-Sunnie
