Identity Verification (Reverify)---INFORM Consumers Act
Hi,Amazon
When I Click on Identity Verification (Reverify), I was redirected to the CASE interface, so that I can't update and change my identity information, resulting in me not being able to complete the verification of the Consumer Notice Act, please fix this bug. please help!
The identity card photo submitted before was unclear caused verification failure, I'm sorry for the inconvenience caused to you by my carelessness.
But this time the photo is clear, Please—please give me one more chance to verify my identity!
Thanks very much!
@Steve_Amazon
@Cooper_Amazon
@Topher_Amazon
@Micah_Amazon
Identity Verification (Reverify)---INFORM Consumers Act
Hi,Amazon
When I Click on Identity Verification (Reverify), I was redirected to the CASE interface, so that I can't update and change my identity information, resulting in me not being able to complete the verification of the Consumer Notice Act, please fix this bug. please help!
The identity card photo submitted before was unclear caused verification failure, I'm sorry for the inconvenience caused to you by my carelessness.
But this time the photo is clear, Please—please give me one more chance to verify my identity!
Thanks very much!
@Steve_Amazon
@Cooper_Amazon
@Topher_Amazon
@Micah_Amazon
10 respuestas
LeviDylan_Amazon
Hello @Seller_RlKQi4G9YAuHv,
Thank you for posting here on the Forums.
I see that you are attempting to verify your identity for the Inform Consumers Act and you are experiencing issues submitting this information via the standard path.
So that I am able to assist you the best, can you share the case log ID's about this concern here, so we can take a look? Also, I would like to forward your information to continue researching this matter further. Please continue to post any relevant information in relation to this topic, such as a case ID's or performance notification received, so it can be addressed and forwarded as well.
Wishing you the best,
LeviDylan
Seller_fzEIQXy2unKdX
We are also facing same issue.
Seller_sUCPPgZ4lnYXh
Did you get this solved? If how let us know. We are having the same problem. Seller support just copy and paste the answer for us. It's like talking to a MACHINE
Emet_Amazon
Hello @Seller_RlKQi4G9YAuHv,
I wanted to follow up on your concern.
I have followed up on the situation and with the related teams involved. They can only provide me limited information at this time but have confirmed the situation is still active and pending resolution.
Once we have a resolution on the situation, you should be notified in the case of their actions, otherwise if we receive follow up info, we will follow up with you here as well.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
