Foros para vendedores
Iniciar sesión
Iniciar sesión
imgIniciar sesión
ForosHogarDebatesGrupos
ForosHogarDebatesGrupos
imgIniciar sesión
user profile
Seller_1hMwAaty5x4IO

Wrong item sent to FBA fulfillment center, what to do?

Hi,

We just realized that we sent wrong items to FBA fulfillment center under one of my FBA shipment. The the shipment has already been delivered.

I contacted seller support and was told to cancel the FBA Shipment ID so the wrong items can be returned to us automatically. Is this correct?

FYI I have cancelled the FBA shipment ID per seller support instruction but i am afraid the fulfillment center will still receive those units under my account.

thanks

102 visualizaciones
4 respuestas
Gestionar pedidos
Etiquetas:Centro logístico, Logística de Amazon
10
Responder
user profile
Seller_1hMwAaty5x4IO

Wrong item sent to FBA fulfillment center, what to do?

Hi,

We just realized that we sent wrong items to FBA fulfillment center under one of my FBA shipment. The the shipment has already been delivered.

I contacted seller support and was told to cancel the FBA Shipment ID so the wrong items can be returned to us automatically. Is this correct?

FYI I have cancelled the FBA shipment ID per seller support instruction but i am afraid the fulfillment center will still receive those units under my account.

thanks

Gestionar pedidos
Etiquetas:Centro logístico, Logística de Amazon
10
102 visualizaciones
4 respuestas
Responder
4 respuestas
user profile
Seller_DGT1u9nkD6wcL
En respuesta a la publicación de Seller_1hMwAaty5x4IO

if they receive the item, click your item and create the removal order.

10
user profile
Christine_Amazon
En respuesta a la publicación de Seller_1hMwAaty5x4IO

Hello @Seller_1hMwAaty5x4IO

Christine here from Amazon Forums.

Simply canceling the shipment ID after delivery will not automatically trigger a return of the items. Since the shipment has already been delivered to the fulfillment center, you'll need to:

  • Create a Removal Order for the incorrect items immediately
  • Go to Manage Inventory > Select the incorrect items > Create Removal Order
  • Choose "Return to Sender" option
  • Pay any applicable removal fees

Important: Do not create new listings or try to match these items to other products, as this could violate Amazon's catalog policies.

For future reference, shipment cancellation only works for shipments that haven't been delivered yet. Once items are received at the fulfillment center, you must use the removal order process.

Let me know if you have any other concerns or questions related to this topic.

Christine.

10
Sigue esta conversación para recibir notificaciones cuando haya nueva actividad
user profile
Seller_1hMwAaty5x4IO

Wrong item sent to FBA fulfillment center, what to do?

Hi,

We just realized that we sent wrong items to FBA fulfillment center under one of my FBA shipment. The the shipment has already been delivered.

I contacted seller support and was told to cancel the FBA Shipment ID so the wrong items can be returned to us automatically. Is this correct?

FYI I have cancelled the FBA shipment ID per seller support instruction but i am afraid the fulfillment center will still receive those units under my account.

thanks

102 visualizaciones
4 respuestas
Gestionar pedidos
Etiquetas:Centro logístico, Logística de Amazon
10
Responder
user profile
Seller_1hMwAaty5x4IO

Wrong item sent to FBA fulfillment center, what to do?

Hi,

We just realized that we sent wrong items to FBA fulfillment center under one of my FBA shipment. The the shipment has already been delivered.

I contacted seller support and was told to cancel the FBA Shipment ID so the wrong items can be returned to us automatically. Is this correct?

FYI I have cancelled the FBA shipment ID per seller support instruction but i am afraid the fulfillment center will still receive those units under my account.

thanks

Gestionar pedidos
Etiquetas:Centro logístico, Logística de Amazon
10
102 visualizaciones
4 respuestas
Responder
user profile

Wrong item sent to FBA fulfillment center, what to do?

por parte de Seller_1hMwAaty5x4IO

Hi,

We just realized that we sent wrong items to FBA fulfillment center under one of my FBA shipment. The the shipment has already been delivered.

I contacted seller support and was told to cancel the FBA Shipment ID so the wrong items can be returned to us automatically. Is this correct?

FYI I have cancelled the FBA shipment ID per seller support instruction but i am afraid the fulfillment center will still receive those units under my account.

thanks

Gestionar pedidos
Etiquetas:Centro logístico, Logística de Amazon
10
102 visualizaciones
4 respuestas
Responder
4 respuestas
4 respuestas
Filtros rápidos
Ordenar por
user profile
Seller_DGT1u9nkD6wcL
En respuesta a la publicación de Seller_1hMwAaty5x4IO

if they receive the item, click your item and create the removal order.

10
user profile
Christine_Amazon
En respuesta a la publicación de Seller_1hMwAaty5x4IO

Hello @Seller_1hMwAaty5x4IO

Christine here from Amazon Forums.

Simply canceling the shipment ID after delivery will not automatically trigger a return of the items. Since the shipment has already been delivered to the fulfillment center, you'll need to:

  • Create a Removal Order for the incorrect items immediately
  • Go to Manage Inventory > Select the incorrect items > Create Removal Order
  • Choose "Return to Sender" option
  • Pay any applicable removal fees

Important: Do not create new listings or try to match these items to other products, as this could violate Amazon's catalog policies.

For future reference, shipment cancellation only works for shipments that haven't been delivered yet. Once items are received at the fulfillment center, you must use the removal order process.

Let me know if you have any other concerns or questions related to this topic.

Christine.

10
Sigue esta conversación para recibir notificaciones cuando haya nueva actividad
user profile
Seller_DGT1u9nkD6wcL
En respuesta a la publicación de Seller_1hMwAaty5x4IO

if they receive the item, click your item and create the removal order.

10
user profile
Seller_DGT1u9nkD6wcL
En respuesta a la publicación de Seller_1hMwAaty5x4IO

if they receive the item, click your item and create the removal order.

10
Responder
user profile
Christine_Amazon
En respuesta a la publicación de Seller_1hMwAaty5x4IO

Hello @Seller_1hMwAaty5x4IO

Christine here from Amazon Forums.

Simply canceling the shipment ID after delivery will not automatically trigger a return of the items. Since the shipment has already been delivered to the fulfillment center, you'll need to:

  • Create a Removal Order for the incorrect items immediately
  • Go to Manage Inventory > Select the incorrect items > Create Removal Order
  • Choose "Return to Sender" option
  • Pay any applicable removal fees

Important: Do not create new listings or try to match these items to other products, as this could violate Amazon's catalog policies.

For future reference, shipment cancellation only works for shipments that haven't been delivered yet. Once items are received at the fulfillment center, you must use the removal order process.

Let me know if you have any other concerns or questions related to this topic.

Christine.

10
user profile
Christine_Amazon
En respuesta a la publicación de Seller_1hMwAaty5x4IO

Hello @Seller_1hMwAaty5x4IO

Christine here from Amazon Forums.

Simply canceling the shipment ID after delivery will not automatically trigger a return of the items. Since the shipment has already been delivered to the fulfillment center, you'll need to:

  • Create a Removal Order for the incorrect items immediately
  • Go to Manage Inventory > Select the incorrect items > Create Removal Order
  • Choose "Return to Sender" option
  • Pay any applicable removal fees

Important: Do not create new listings or try to match these items to other products, as this could violate Amazon's catalog policies.

For future reference, shipment cancellation only works for shipments that haven't been delivered yet. Once items are received at the fulfillment center, you must use the removal order process.

Let me know if you have any other concerns or questions related to this topic.

Christine.

10
Responder
Sigue esta conversación para recibir notificaciones cuando haya nueva actividad