email and phone number have been changed
does anyone know how to restore my account, scammers hacked into my mom's account, took over her mail, changed the linked phone numbers, how can I restore my seller account if there is no access to mail and phone number?
email and phone number have been changed
does anyone know how to restore my account, scammers hacked into my mom's account, took over her mail, changed the linked phone numbers, how can I restore my seller account if there is no access to mail and phone number?
4 respuestas
Seller_J46Ruz3VzvWCV
I would first try going through the Buyer side.
- See if you can log into the buyer account on www.amazon.com
- If you can't login, then call in to Customer service (do not mention the seller account side yet) and tell them you've been hacked.
- If none of this helps use this link to contact Seller Support: https://sellercentral.amazon.com/gp/help/contact.html?It will take some time to here back though.
BTW - Whose account is it? Yours or your moms? You will need complete info and possibly even an ID.
Seller_4zBzdtgCyS9EI
What happens if your Amazon account gets hacked?
If the hacker changes your password, you might need to reset your password to regain access to your account. However, if the attacker changed the associated email address too, you'll need to call Amazon for assistance. You can use the main customer service line at 888-280-4331, which is available 24/7
or Amazon's security department at (888) 282-2406 and tell them that your account has been breached.
Seller_NPx2Nt1Ima9Jn
Seller_NPx2Nt1Ima9Jn
If you started the account with a different email and phone number, sometimes Amazon has a "safety" measure build in that will revert everything back to the original email and phone number used to create the seller account. Try logging in with that info.